Does not print to the Kyocera network printer in version higher than 7.4.1

Desktop editors
1

Good afternoon.
There is a problem with printing to a network printer deployed on a windows server 2019 print server. When sending from any onlyoffice application, the printer does not print, asks you to select a paper tray, you have to go to the printer and press OK to confirm the selection. What is the reason why onlyoffice does not print to the network printer K?

ONLYOFFICE Desktop Editors 8.2.2.22 (x86) or (x64)
.exe or .msi
Windows 11 pro x64 23H2

3

printer Kyocera M2040dn and M2735dn

4

Hello @doctordach

What happens right after the confirmation? Can you record a video file?

5

A message on the printer after it is started to print. “Load the paper into the universal tray. Click OK, use the universal tray to continue.” I manually select the paper source cassette 1 - it starts printing. In the printer settings, there is an Auto paper source, if you manually set the cassette 1, the situation does not change.

6

I can’t upload a video

2024-12-16 150453
2024-12-16 1504531790×1078 54.4 KB

7

You can upload it to any cloud storage and share a link.

8
9

Thanks for the video! We are checking this situation out.