Document Service is not available. Please contact support

Docs
1

Good day.
Please tell me what the problem might be.
I have two servers.
Is installed on one server ONLYOFFICE Groups.
On another server there is ONLYOFFICE Docs.
Everything works great on the local network.
But when I publish ONLYOFFICE on the Internet, I cannot edit documents, this error appears

Document Service is not available. Please contact support.

Tell me what I’m doing wrong.

2

hi @SergeyPopov :slightly_smiling_face:

  1. How did you install both servers? Please provide a link to the instructions.
  2. Go to Settings → Integration → Document Service and send a screenshot of the settings from there.
  • ONLYOFFICE Docs version:
  • Type of installation (docker, deb/rpm, exe):
  • OS: