Document not loading

Docs
1

I have installed community version on windows 2016 server using the downloadable exe file.
When I try to load any docx file, i only see the loading document spinner. there are no log entries in the log files. This is all I see in the docservice log
2025-04-01T10:10:07.037] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting…
[2025-04-01T10:10:07.038] [WARN] [localhost] [docId] [userId] nodeJS - Set services.CoAuthoring.token.enable.browser, services.CoAuthoring.token.enable.request.inbox, services.CoAuthoring.token.enable.request.outbox in the Document Server config to prevent an unauthorized access to your documents and the substitution of important parameters in Document Server requests.
[2025-04-01T10:10:07.046] [WARN] [localhost] [docId] [userId] nodeJS - notifyLicenseExpiration(): expiration date is not defined
[2025-04-01T10:10:07.261] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-windows mode. Version: 8.3.2. Build: 19

What can be the issue here? Please assist in resolving this.

2

Hello @shaileshbist,

  • Please provide the screenshot of Onlyoffice services statuses within Windows Services
  • Were there any issues during the installation process?
  • Where did you download the package from?
3

Hi,
Thanks for your response. Screen shot given below

image
image1334×421 38.2 KB

The example works perfectly. I uploaded a docx file and it opened it in view mode as well as edit mode perfectly.

I am trying to attach my configuration files in a word file, but it is not allowing me to do so

Regards

Shailesh Bist

4

If the Example works perfectly, does the documents opening issue occur when you integrate it with your own website/third-party provider (Nextcloud, Alfresco, etc.)?
Please provide the screen recording of the issue reproduction with DevTools → Network opened
I’ve granted you the permission to attach files

5

Hi,

I have uploaded all conf files and the video of the page i am trying to work upon.
I am not able to upload the example video, probably the video size is restricting me from uploading it.

Thanks for your response and support.

Regards

Shailesh Bist

All Conf files.docx (27.3 KB)

6

Hi,

I downloaded the exe from this location

Download Community versions of ONLYOFFICE products | ONLYOFFICE

Regards

Shailesh Bist

7

What do you integrate Document Server with? With your own application or with some third-party provider?
If you integrate it with your own app, please provide Editor’s initialization config: Config | ONLYOFFICE

Additionally, please clarify, what steps did you take after the installation? Did you change the configs? I can see that your config structure is different