Docs are empty after download from hosted Nextcloud

Docs
1

Hi guys,

I’m using a hosted Nextcloud from Hetzner.
The current version of OnlyOffice and Nextcloud is installed.
When I’m trying to download a file as a pdf the file has no entrys, its complete blank.

Do you have any adviceses for me?

Best regards
Sebastian

2

Hello Sebastian,

Please specify the following information:

  1. Versions numbers of Nextcloud, Document Server and ONLYOFFICE connector app.
  2. Does the issue occur with some particular file? Please provide an example file.
  3. Make a screenshot of the connector settings page. Also click on ‘save’ on the connector settings page and make a screenshot if any error appears.
3

Hi Carl,
thanks for your answer.

OnlyOffice Version 7.5.4
Community Document Server 0.1.12
Nextcloud Version 24.0.5

2.) The problem happens withy any type of file

3.) Where can i find the connector settings page?

4

Hello,
Community Document Server app wasn’t developed by us and we cannot troubleshoot it.
Please see this: Community Document Server app in Nextcloud 18 - #4
Please install a separate Document Server instance so we are able to assist you.