Docker document server and nextcloud : document could not be saved

oHInsane · 10 April 2024 15:37

Hi,
First of all, i’m a software developer and I’m quite new (and bad) at managing servers. Long story shot, our sysadmin left and i’m trying to make document server work again.
I have a nextcloud connector on a server and a docker document server on another server behind a proxy.

problem: When I try to access the example page, I can upload files but I can’t edit them

And when i try to set up the connectors from nextcloud I have:
“Error while downloading the document file to be converted”

Document Server version: 7.4.1
Connector version: 7.3.0
OS: Debian

I have installed docker document server image from this yml:

version: '3'
services:
  app:
    container_name: app-server
    image: nextcloud:fpm
    restart: always
    expose:
      - '80'
      - '9000'
    volumes:
      - app_data:/var/www/html
  onlyoffice-document-server:
    container_name: onlyoffice-document-server
    image: onlyoffice/documentserver:latest
    restart: always
    environment:
      - JWT_SECRET=secret
    expose:
      - '80'
      - '443'
    volumes:
      - document_data:/var/www/onlyoffice/Data
      - document_log:/var/log/onlyoffice
  nginx:
    container_name: nginx-server
    image: nginx
    restart: always
    ports:
      - 80:80
      - 443:443
    volumes:
      - ./nginx.conf:/etc/nginx/nginx.conf
      - app_data:/var/www/html
volumes:
  document_data:
  document_log:
  app_data:
  mysql_data:

Then i have run with this:

sudo docker run -i -t -d -p 80:80 -p 443:443 --restart=always \
    -e LETS_ENCRYPT_DOMAIN=url_to_document_server -e LETS_ENCRYPT_MAIL=myemail@domain.com -e JWT_SECRET=same_secret_as_my_nextcloud_connector onlyoffice/documentserver

Now the url of my document server is working:
https://url_to_document_server/ is showing me the page " ONLYOFFICE Docs Community Edition installed"

I have started the example service and i can acess the main page of it (list of files,).

I can upload a document just fine but I can’t edit it because i Have the “document could not be saved error”.

I can share some logs:
/converter/out.log

> [2024-04-10T15:16:17.238] [ERROR] [localhost] [conv_check_766622223_docx] [userId] nodeJS - error downloadFile:url=https://url_nextcloud/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.fuEyMXxjgGCd1cgkbuokWkFBIZrm0oVdgUAR7UF7Qkk;attempt=1;code:undefined;connect:undefined Error: Error response: statusCode:403; headers:{"server":"nginx","date":"Wed, 10 Apr 2024 15:16:17 GMT","content-type":"application/json; charset=utf-8","content-length":"27","connection":"keep-alive","x-powered-by":"PHP/7.4.30","expires":"Thu, 19 Nov 1981 08:52:00 GMT","pragma":"no-cache","referrer-policy":"no-referrer","x-content-type-options":"nosniff","x-download-options":"noopen","x-frame-options":"SAMEORIGIN","x-permitted-cross-domain-policies":"none","x-xss-protection":"1; mode=block","cache-control":"no-cache, no-store, must-revalidate","content-security-policy":"default-src 'none';base-uri 'none';manifest-src 'self';frame-ancestors 'none'","feature-policy":"autoplay 'none';camera 'none';fullscreen 'none';geolocation 'none';microphone 'none';payment 'none'","x-robots-tag":"none","set-cookie":["oc_sessionPassphrase=47Wwsl0szd4ks44HXaF6ELWlDSrhVIn%2B7uX7GcWy4QsNpHXL8PnNG%2BAv8qYqiW8TVFdVb6AV47Bl8teg%2FohqbxTmdNQ8iVd62mK%2BSOC4QbxZ4TzQLZ2nZTqrpVlU212j; path=/; secure; HttpOnly; SameSite=Lax","oc95ykwvqq3n=ethjcc7hhjb26gt9h70ocv8ea5; path=/; secure; HttpOnly; SameSite=Lax","__Host-nc_sameSiteCookielax=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=lax","__Host-nc_sameSiteCookiestrict=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=strict"]};
>     at Request.fResponse (/snapshot/server/build/server/Common/sources/utils.js)
>     at Request.emit (events.js:400:28)
>     at Request.onRequestResponse (/snapshot/server/build/server/Common/node_modules/request/request.js:1059:10)
>     at ClientRequest.emit (events.js:400:28)
>     at HTTPParser.parserOnIncomingClient (_http_client.js:647:27)
>     at HTTPParser.parserOnHeadersComplete (_http_common.js:127:17)
>     at TLSSocket.socketOnData (_http_client.js:515:22)
>     at TLSSocket.emit (events.js:400:28)
>     at addChunk (internal/streams/readable.js:293:12)
>     at readableAddChunk (internal/streams/readable.js:267:9)
>     at TLSSocket.Readable.push (internal/streams/readable.js:206:10)
>     at TLSWrap.onStreamRead (internal/stream_base_commons.js:188:23)
> [2024-04-10T15:16:18.457] [ERROR] [localhost] [conv_check_766622223_docx] [userId] nodeJS - error downloadFile:url=https://url_nextcloud/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.fuEyMXxjgGCd1cgkbuokWkFBIZrm0oVdgUAR7UF7Qkk;attempt=2;code:undefined;connect:undefined Error: Error response: statusCode:403; headers:{"server":"nginx","date":"Wed, 10 Apr 2024 15:16:18 GMT","content-type":"application/json; charset=utf-8","content-length":"27","connection":"keep-alive","x-powered-by":"PHP/7.4.30","expires":"Thu, 19 Nov 1981 08:52:00 GMT","pragma":"no-cache","referrer-policy":"no-referrer","x-content-type-options":"nosniff","x-download-options":"noopen","x-frame-options":"SAMEORIGIN","x-permitted-cross-domain-policies":"none","x-xss-protection":"1; mode=block","cache-control":"no-cache, no-store, must-revalidate","content-security-policy":"default-src 'none';base-uri 'none';manifest-src 'self';frame-ancestors 'none'","feature-policy":"autoplay 'none';camera 'none';fullscreen 'none';geolocation 'none';microphone 'none';payment 'none'","x-robots-tag":"none","set-cookie":["oc_sessionPassphrase=50kiMHQwA9PITO3RYVi7MrI477YKXNMkWtFYt%2BfUVfq8KBOQllEROBaKhxTKpMPiK1xEeebxQv8szeSLDUbuYK7dv3v1CyiEUSIOQFqiB%2BvXuwC2W%2FVjykROgwMPkniz; path=/; secure; HttpOnly; SameSite=Lax","oc95ykwvqq3n=bne5hdnqsefj35mai4m4odadi2; path=/; secure; HttpOnly; SameSite=Lax","__Host-nc_sameSiteCookielax=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=lax","__Host-nc_sameSiteCookiestrict=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=strict"]};
>     at Request.fResponse (/snapshot/server/build/server/Common/sources/utils.js)
>     at Request.emit (events.js:400:28)
>     at Request.onRequestResponse (/snapshot/server/build/server/Common/node_modules/request/request.js:1059:10)
>     at ClientRequest.emit (events.js:400:28)
>     at HTTPParser.parserOnIncomingClient (_http_client.js:647:27)
>     at HTTPParser.parserOnHeadersComplete (_http_common.js:127:17)
>     at TLSSocket.socketOnData (_http_client.js:515:22)
>     at TLSSocket.emit (events.js:400:28)
>     at addChunk (internal/streams/readable.js:293:12)
>     at readableAddChunk (internal/streams/readable.js:267:9)
>     at TLSSocket.Readable.push (internal/streams/readable.js:206:10)
>     at TLSWrap.onStreamRead (internal/stream_base_commons.js:188:23)
> [2024-04-10T15:16:19.690] [ERROR] [localhost] [conv_check_766622223_docx] [userId] nodeJS - error downloadFile:url=https://url_nextcloud/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.fuEyMXxjgGCd1cgkbuokWkFBIZrm0oVdgUAR7UF7Qkk;attempt=3;code:undefined;connect:undefined Error: Error response: statusCode:403; headers:{"server":"nginx","date":"Wed, 10 Apr 2024 15:16:19 GMT","content-type":"application/json; charset=utf-8","content-length":"27","connection":"keep-alive","x-powered-by":"PHP/7.4.30","expires":"Thu, 19 Nov 1981 08:52:00 GMT","pragma":"no-cache","referrer-policy":"no-referrer","x-content-type-options":"nosniff","x-download-options":"noopen","x-frame-options":"SAMEORIGIN","x-permitted-cross-domain-policies":"none","x-xss-protection":"1; mode=block","cache-control":"no-cache, no-store, must-revalidate","content-security-policy":"default-src 'none';base-uri 'none';manifest-src 'self';frame-ancestors 'none'","feature-policy":"autoplay 'none';camera 'none';fullscreen 'none';geolocation 'none';microphone 'none';payment 'none'","x-robots-tag":"none","set-cookie":["oc_sessionPassphrase=EdCab8Q0PfhJ5ovk2ZwwQlyikVOPsvjk813lyb3%2FRiEPzo4E5i4nqFTI7pagLhT1ycob9AMO1%2BPCXsqSsjLSVyD8dBK3nf%2FvPeNPnW9gd%2BwYJ5LQE2XZyDFmht16gaNn; path=/; secure; HttpOnly; SameSite=Lax","oc95ykwvqq3n=j546d1cp80tclv6bkes27vgqm5; path=/; secure; HttpOnly; SameSite=Lax","__Host-nc_sameSiteCookielax=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=lax","__Host-nc_sameSiteCookiestrict=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=strict"]};
>     at Request.fResponse (/snapshot/server/build/server/Common/sources/utils.js)
>     at Request.emit (events.js:400:28)
>     at Request.onRequestResponse (/snapshot/server/build/server/Common/node_modules/request/request.js:1059:10)
>     at ClientRequest.emit (events.js:400:28)
>     at HTTPParser.parserOnIncomingClient (_http_client.js:647:27)
>     at HTTPParser.parserOnHeadersComplete (_http_common.js:127:17)
>     at TLSSocket.socketOnData (_http_client.js:515:22)
>     at TLSSocket.emit (events.js:400:28)
>     at addChunk (internal/streams/readable.js:293:12)
>     at readableAddChunk (internal/streams/readable.js:267:9)
>     at TLSSocket.Readable.push (internal/streams/readable.js:206:10)
>     at TLSWrap.onStreamRead (internal/stream_base_commons.js:188:23)

and docservice/out.log

[2024-04-10T15:34:40.501] [ERROR] [localhost] [195.15.192.164__10.0.1.230aep.csv1712757602065] [uid-1] nodeJS - postData error: url = https://url_document_server.com/example/track?filename=aep.csv&useraddress=195.15.192.164__10.0.1.230;data = {"key":"195.15.192.164__10.0.1.230aep.csv1712757602065","status":1,"users":["uid-1"],"actions":[{"type":1,"userid":"uid-1"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiIxOTUuMTUuMTkyLjE2NF9fMTAuMC4xLjIzMGFlcC5jc3YxNzEyNzU3NjAyMDY1Iiwic3RhdHVzIjoxLCJ1c2VycyI6WyJ1aWQtMSJdLCJhY3Rpb25zIjpbeyJ0eXBlIjoxLCJ1c2VyaWQiOiJ1aWQtMSJ9XSwiaWF0IjoxNzEyNzYzMjc3LCJleHAiOjE3MTI3NjM1Nzd9.8-wtA5VjaL451_UirA8pH142CtuzAoX7L6b3QToB4OY"} Error: Error response: statusCode:503; headers:{"cache-control":"no-cache","content-type":"text/html"}; body:
<html><body><h1>503 Service Unavailable</h1>
No server is available to handle this request.
</body></html>


    at Request._callback (/snapshot/server/build/server/Common/sources/utils.js)
    at Request.callback (/snapshot/server/build/server/Common/node_modules/request/request.js:185:22)
    at Request.emit (events.js:400:28)
    at Request.<anonymous> (/snapshot/server/build/server/Common/node_modules/request/request.js:1154:10)
    at Request.emit (events.js:400:28)
    at IncomingMessage.<anonymous> (/snapshot/server/build/server/Common/node_modules/request/request.js:1076:12)
    at Object.onceWrapper (events.js:519:28)
    at IncomingMessage.emit (events.js:412:35)
    at endReadableNT (internal/streams/readable.js:1333:12)
    at processTicksAndRejections (internal/process/task_queues.js:82:21)
root@49fd043cce71:/var/log/onlyoffice/documentserver/docservice#

I have also made the wget test (from ds to nc and vice-versa).

Can you please help me.

THanks.

Nikolas · 12 April 2024 10:45

Hi @oHInsane

Please execute the command docker ps on the server with ONLYOFFICE Docs.

Can you make a screenshot of the connector app page with the settings?
Please, send me both "local.json " files:

/etc/onlyoffice/documentserver/
/etc/onlyoffice/documentserver-example/

Also, please note that the current version of the document server is 8.0.1.

And please specify the version of NextCloud.

oHInsane · 15 April 2024 08:21

Hello and thanks for your answer.

Here is the docker ps:

The connector settings:

where url_to_document_server is editer. The url there is pointing to the documentserver address.

document server local.json

{
  "services": {
    "CoAuthoring": {
      "sql": {
        "type": "postgres",
        "dbHost": "localhost",
        "dbPort": "5432",
        "dbName": "onlyoffice",
        "dbUser": "onlyoffice",
        "dbPass": "onlyoffice"
      },
      "token": {
        "enable": {
          "request": {
            "inbox": true,
            "outbox": true
          },
          "browser": true
        },
        "inbox": {
          "header": "Authorization",
          "inBody": false
        },
        "outbox": {
          "header": "Authorization",
          "inBody": false
        }
      },
      "secret": {
        "inbox": {
          "string": "SH7mKS0GXsvbI21B0muNMi5EUuM98CSm"
        },
        "outbox": {
          "string": "SH7mKS0GXsvbI21B0muNMi5EUuM98CSm"
        },
        "session": {
          "string": "SH7mKS0GXsvbI21B0muNMi5EUuM98CSm"
        }
      }
    }
  },
  "rabbitmq": {
    "url": "amqp://guest:guest@localhost"
  },
  "storage": {
    "fs": {
      "secretString": "DQxB3wYfu84lmcY4Ltv8"
    }
  }
}

documentserver-example local.json

{
  "server": {
    "token": {
      "enable": true,
      "secret": "SH7mKS0GXsvbI21B0muNMi5EUuM98CSm",
      "authorizationHeader": "Authorization"
    }
  }
}

NC version is 22.1.0

Nikolas · 16 April 2024 10:05

hi @oHInsane

I suspect it might be related to the proxy configuration.

Could you please confirm if you followed our instructions for creating the configuration?

Using ONLYOFFICE Docs behind the proxy

oHInsane · 26 April 2024 01:06

Sorry for my late feedback, was getting busy with other problems.

I have managed to solve my issue thanks for your input.
There were two problems:

The problem to use the “example” page: It was indeed a haproxy problem. The ip wasn’t listed in the acl authorization list. I added it, restarted haproxy and example worked fine.
Concerning the nextcloud connector problem, since it was a 403 error in the log, I figured out that it was an authorization problem. So i launched my docker image with this command:

sudo docker run -i -t -d -p 80:80 -p 443:443 --restart=always \
    -e LETS_ENCRYPT_DOMAIN=xxx.tools -e LETS_ENCRYPT_MAIL=xxxt@xxx.com -e 'JWT_ENABLED'='true' -e 'JWT_HEADER'='AuthorizationJwt' -e 'JWT_IN_BODY'='true' -e JWT_SECRET=secret_key onlyoffice/documentserver

And I edited the config file of nc with;

'onlyoffice' =>
           array (
    "jwt_secret" => "secret_key ",
    "jwt_header" => "AuthorizationJwt"
 ),

everything works now !