DocEditor Fetch Error (Docker version)

I install DocSpace docker version in Ubuntu.

When I create some ‘ONLYOFFICE Sample Spreadsheets’ in document menu,
but The following message was displayed and the page could not be accessed.

’ Application error: a server-side exception has occurred (see the server logs for more information).

Digest: 228448273’

I checked DocEditor docker container logs, and I found the below logs.

----------- log in DocEditor container --------------
initDocEditor failed TypeError: fetch failed
at node:internal/deps/undici/undici:13178:13
at processTicksAndRejections (node:internal/process/task_queues:95:5)
at runNextTicks (node:internal/process/task_queues:64:3)
at process.processImmediate (node:internal/timers:454:9)
at process.callbackTrampoline (node:internal/async_hooks:130:17) {
[cause]: ConnectTimeoutError: Connect Timeout Error
at onConnectTimeout (node:internal/deps/undici/undici:2331:28)
at node:internal/deps/undici/undici:2283:50
at Immediate._onImmediate (node:internal/deps/undici/undici:2315:13)
at process.processImmediate (node:internal/timers:483:21)
at process.callbackTrampoline (node:internal/async_hooks:130:17) {
code: ‘UND_ERR_CONNECT_TIMEOUT’
}
}
TypeError: fetch failed
at node:internal/deps/undici/undici:13178:13
at processTicksAndRejections (node:internal/process/task_queues:95:5)
at runNextTicks (node:internal/process/task_queues:64:3)
at process.processImmediate (node:internal/timers:454:9)
at process.callbackTrampoline (node:internal/async_hooks:130:17) {
[cause]: ConnectTimeoutError: Connect Timeout Error
at onConnectTimeout (node:internal/deps/undici/undici:2331:28)
at node:internal/deps/undici/undici:2283:50
at Immediate._onImmediate (node:internal/deps/undici/undici:2315:13)
at process.processImmediate (node:internal/timers:483:21)
at process.callbackTrampoline (node:internal/async_hooks:130:17) {
code: ‘UND_ERR_CONNECT_TIMEOUT’
}
}

[Execution environment information]

  • Ubuntu : 18.04.6 LTS
  • Docker : 24.0.2

Is there any solution to the above issue?

Hello @lagnarok

Can you make a screenshot of this message?

Additionally, please share output of the docker ps executed from the machine where DocSpace is installed.