Disconnenct docserver everyday

Origimato · 17 February 2025 15:01

Help
I installed the document server on a separate virtual machine, NexCloud on another virtual machine. I managed to make them friends. It was possible to open and edit documents from NexCloud. But now every day the connection to the document server is interrupted in the NexCloud settings. If I try to connect it with the specified parameters, no errors occur. The /var/log/onlyoffice/documentserver/docservice/out.log log shows that the license has expired “[2025-02-17T06:54:55.718] [WARN] [localhost] [docId] [userId] nodeJS - notifyLicenseExpiration(): expiration date is not defined”

DmitriiV · 18 February 2025 09:03

Hello @Origimato,
Please provide the following additional info:

The version of the Document Server that you are using
The version of Nextcloud
The version of Onlyoffice Connector’s App for Nextcloud
Nextcloud logs: Administration Settings → Logging
Full Document Server logs as file after the issue reoccurs

Origimato · 18 February 2025 10:26

Hello
Thank for your answer
My version
NexCloud 29.0.8
OnlyOffice DocServer Package: onlyoffice-documentserver Version: 8.3.0-94
Connector’s App for Nextcloud 8.2.2.22

Logs from nexcloud

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from xlsm to jpeg","CustomMessage":"getConvertedUri: from xlsm to jpeg"}}
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(truncated...)\n","Code":504,"Trace":[{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":72,"function":"create","class":"GuzzleHttp\\Exception\\RequestException","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":204,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":153,"function":"callHandler","class":"GuzzleHttp\\Promise\\Promise","type":"::"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/TaskQueue.php","line":48,"function":"GuzzleHttp\\Promise\\{closure}","class":"GuzzleHttp\\Promise\\Promise","type":"::","args":["*** sensitive parameters replaced 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{"reqId":"gEO05DZUac2425NwyInh","level":3,"time":"2025-02-17T18:50:07+00:00","remoteAddr":"","user":"--","app":"onlyoffice","method":"","url":"--","message":"getConvertedUri on check error","userAgent":"--","version":"29.0.8.1","exception":{"Exception":"Exception","Message":"Error occurred in the document service: Error while downloading the document file to be converted.","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/apps/onlyoffice/lib/DocumentService.php","line":104,"function":"processConvServResponceError","class":"OCA\\Onlyoffice\\DocumentService","type":"->"},{"file":"/var/www/html/nextcloud/apps/onlyoffice/lib/DocumentService.php","line":452,"function":"getConvertedUri","class":"OCA\\Onlyoffice\\DocumentService","type":"->"},{"file":"/var/www/html/nextcloud/apps/onlyoffice/lib/Cron/EditorsCheck.php","line":155,"function":"checkDocServiceUrl","class":"OCA\\Onlyoffice\\DocumentService","type":"->"},{"file":"/var/www/html/nextcloud/lib/public/BackgroundJob/Job.php","line":80,"function":"run","class":"OCA\\Onlyoffice\\Cron\\EditorsCheck","type":"->"},{"file":"/var/www/html/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/html/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/html/nextcloud/cron.php","line":177,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/html/nextcloud/apps/onlyoffice/lib/DocumentService.php","Line":257,"message":"getConvertedUri on check error","CustomMessage":"getConvertedUri on check error"}}
{"reqId":"ue1jV3HHZ5BxNbxvoqnb","level":3,"time":"2025-02-18T09:53:44+00:00","remoteAddr":"10.100.35.30","user":"--","app":"public","method":"GET","url":"/.well-known/webfinger","message":"The requested uri(/.well-known/webfinger) cannot be processed by the script '/nextcloud/public.php')","userAgent":"Nextcloud Server Crawler","version":"29.0.8.1","exception":{"Exception":"Exception","Message":"The requested uri(/.well-known/webfinger) cannot be processed by the script '/nextcloud/public.php')","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Request.php","line":769,"function":"getRawPathInfo","class":"OC\\AppFramework\\Http\\Request","type":"->"},{"file":"/var/www/html/nextcloud/public.php","line":69,"function":"getPathInfo","class":"OC\\AppFramework\\Http\\Request","type":"->"}],"File":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Request.php","Line":743,"message":"The requested uri(/.well-known/webfinger) cannot be processed by the script '/nextcloud/public.php')","exception":{},"CustomMessage":"The requested uri(/.well-known/webfinger) cannot be processed by the script '/nextcloud/public.php')"}}

Logs from onlyoffice

/var/log/onlyoffice/documentserver/docservice/out.log

[2025-02-18T06:54:55.719] [WARN] [localhost] [docId] [userId] nodeJS - notifyLicenseExpiration(): expiration date is not defined

/var/log/onlyoffice/documentserver/converter/out.log

[2025-02-18T06:54:53.498] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 2; availableParallelism: undefined
[2025-02-18T06:54:53.499] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers

DmitriiV · 19 February 2025 12:22

Please still provide all Document Server logs as archive file (you can send them via PM if it is more convenient for you)

Origimato · 20 February 2025 10:36

Hi Dmitrii
I replied to your email

DmitriiV · 20 February 2025 10:40

Please respond here or via personal message to my profile (click on the profile picture → click on Message), not to the email

DmitriiV · 24 February 2025 07:16

Please do the following steps:

Update your Nextcloud Connector to the latest version (9.6.0)
Specify your Nextcloud address in the “Advanced server settings” section of the connector options (the last field there). Save the changes.
If it doesn’t help, turn off the background check by editing Nextcloud’s config file (/nextcloud/config/config.php)

'onlyoffice' => array 
(
'editors_check_interval' => 0
)

Origimato · 24 February 2025 12:24

Should my configuration in the onlyoffice section look like this?

  'onlyoffice' =>
  array (
    'docs_server' => 'https://onlyoffice/',
    'jwt_secret' => 'code',
    'jwt_header' => 'code',
    'editors_check_interval' => 0
  ),

UPD. I did as you said. I’ll check tomorrow, when the document server usually disconnects from NexCloud

Origimato · 25 February 2025 14:50

Good afternoon Dmitry.
Well, a day has passed, the document server has not yet disconnected from NexCloud. I’ll keep an eye on it and give you information tomorrow. Looks like it’s working

DmitriiV · 26 February 2025 07:29

Alright, please notify if the issue reoccurs