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Strange things happened: I started writing a text ‘on my iPad’ at home and continued writing while traveling through Morocco. I oftenb did this with MSWord, but I an switching to OnlyOffice.
After about five days I onze again opened the file to continue the writing but the whole text was gone into thin air, apart from the lines I wrote at home. No idea what I did wrong. No clue as to there the text went. Quite frustrating and not a good start with OnlyOffice.
Does anyone recognise this kind of ‘bug’? And: is there away to get the text back again? Or is the disappearing final.
I would be happy with any suggestion. Even if it does not bring the text back but helps me to avoid the same disappearing in the future.
Thanks anyway for any reaction.
Johan Hahn (Netherlands)
Hello @Jog
First of all, please clarify which product you are using. As I can see, the category is set as Docs, which is a server solution. however, you are mentioning iPad. Are you using Documents app from App Store?
Secondly, please specify how did you open a file in the app, i.e. from local storage or from connected cloud storage, etc.
Hello Constantine,
Thnaks for your reaction!
I use Docs on my iPad (and on my iMac - I want to switch from MsOffice to a EU based app).
I’m not sure, but I guess I downloaded it from the AppStore via the OnlyOffice websiti.
I openend Docs on the iPad and worked in the tab On iPad (not in ONLYOFFICE, where I have a lot of other files I am working on) local storage. I did not close the file I was working on. After a couple of days I closed the file by using the button at the left of the File-title. That having done I opened another file, worked on it an closed it in the same way. I then reopened the OniPad fil;e to discover trhat only the first few lines were there, all the later writings were gone. The other files I opened and closed (in different ONLY OFFIce Rooms!) were still there and are still there. The disappearing only was in the locally stored file.
Is this the information you asked for?
I hope You can help me. Restoring the lost file is not my first goal; understanding what happend is more important for. I am just starting with ONLY OFFICE and want to trust it as I trusted MSOffice. I want to be sure that my texts do not disappear in any way!! If I dit something wrong, I’d like to know to avoid it next time.
Thanks for a reply!
Johan Hahn (Utrecht, Netherlands)