Delayed typing with external keyboard

Mobile apps
1

ONLYOFFICE Mobile: Documents
Do you want to: Report a bug
Device: Samsung Galaxy Tab S6 Lite
OS version: LineageOS 21
App version: 8.2.0
Mode: On Device
Additional information: Bluetooth Keyboard Case Targus GP-FBP615T

Hello,

I have a problem with Onlyoffice and my Bluetooth keyboard.
When I write something with the keyboard, it always takes one or two seconds for the letter to appear on the monitor.
Typing quickly is impossible…
In addition, the virtual keyboard always appears, even if it is switched off in the settings.
This only happens with Onlyoffice, otherwise in no other app and I have also tried it on another mobile phone, exactly the same problem, only with Onlyoffice.
What could be the reason?

Thanks for the help
Daniel

3

Hello @Dan :hugs:

Thank you for reaching out and sharing your issue on the forum. We have not previously encountered the operating system you mentioned, so we are keen to understand this issue better.

Could you possibly record a video demonstrating the typing delay you experience with the external keyboard? This would be immensely helpful for us to attempt replicating and addressing the issue.

If you prefer not to post the video publicly, feel free to send it to me directly via private message. Please note that there are file size restrictions on the forum (10 Mb), so you might need to upload the video to a cloud storage service and share the link with us.

We appreciate your help and look forward to your response. :handshake:

4

Hello,

today it worked with the virtual keyboard. It no longer popped up.
I sent the videos via message.

Best regards
Daniel

1 Like
6

Hello @DanielOliveira :wave:

We were unable to reproduce the typing delay issue on Samsung Galaxy Tab S6 and Tab S8 running Android 14 with a Samsung Trio 500 Bluetooth keyboard.
Unfortunately, we haven’t been able to test with the exact OS and keyboard model due to their unavailability. However, we have a clear scenario to reproduce the issue.

Could you please provide the document you are trying to edit, and let us know where exactly it is opened? Is it stored in a third-party cloud, local storage, or a portal section?

7

Hello Nikolas,
it is the same for every PDF form that I have created, regardless of whether I load it from the cloud or open it locally.

8

Hey @Dan

Thank you for bringing this issue to our attention.
We are actively working to reproduce the problem with delayed typing when using external keyboards, but so far, we’ve been unable to replicate it. It’s possible the issue is related to your specific keyboard model.

We’ll keep investigating and provide updates as soon as we have more information. Thank you for your patience and understanding! :hugs: