Ctrl + shift + minus not working on french keyboard

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1

Hi,
Not sure I am in the right forum category as I am working in the web version of onlyoffice on firefox and chromium.
I can not use ctrl + shift + - . I asked some people to test it on their side, and it works for them.
We are working on the same server. The only difference seems to be that I am on a french keyboard layout.
Can it be the cause of my problem and is there a solution to this problem?
Thanks in advance for your answer

2

Hello @allon

Please specify what locale of the keyboard are you using? For example, French (France - AZERTY layout), French (Canadian, based on QWERTY), etc.

4

HI!
I use France Azerty layout.
I found a temporary solution for the moment by using the desktop version. This would not be perfect for collaboration but at the moment I need to change many data on my side, so this is ok.
Thanks.

5

Please elaborate on this. So on Desktop Editors the combination works properly, is that correct? Did you switch to another French keyboard layout?

UPD: we checked the combination via Key Checker and found out that the minus (-) key on English layout has code 189 which is missing on mentioned French (France - AZERTY) layout, hence, the combination Ctrl+⇧ Shift+- is not accessible on this layout.

We will add this information to the Help Center. Currently, as a workaround you can try using any other French layouts, e.g. Canadian.