Crash report

Desktop editors
1

Hello
Today I experienced several crashes.
My whole system is becoming very slow, then:
OO crashs
or I force it to close when prompted by the system
and everything is back to normal.

The links gives you access to system reports
When it crashed, the opened filed where these:
image

Currently I’m using ONLYOFFICE version 8.3.2.19 (flatpak) on linux mint (up to date, last version)

Thanks for your help

3

Hello @arcqus
Thank you for your report!
Please clarify the exact Linux Mint version and if the issue is still reproducible with files from screenshot. If so, could you please provide us with these files?

4

Hello

As mentioned in my post : last version & up to date => mint 22.1

These kind of issues are not systematical (hopefully) so for know it is ok.

Uhm… you might have read my post too fast :smiley:
I joined the files the line above the screenshot :slight_smile:

5

image
Hm, something went wrong, I can’t download them. Could you please re-upload them?

6

Indeed, the link is not clickable.

Here it is again:

7

Hello @arcqus
Thank you for the provided files!
Recently we released Desktop Editors v.8.3.3. Could you please double-check whether the issue reproduces on the new version as well?

8

Hello
I will as soon as the flatpak is available in the linuxmint app center.

1 Like
9

Hello @arcqus

I’d like to inform that flatpak Desktop Editor was released: Install ONLYOFFICE Desktop Editors on Linux | Flathub

1 Like
10

Hello
I’m back with:

  • the version 8.3.3 set up
  • a swap file on my system (8Go, half my RAM and more than generally advised)
  • and unfortunately a crash report

Here is the crash report from my linux mint setup (last version - up to date) and the files from the “recovery” folder: kDrive