Do you want to: Report a bug
Document Server version: Docker (9.0.2) official image - docker compose file
OS: Linux amd64 - Contabo - Ubuntu 24.04
Browser version: Chrome Latest
Additional information: I’m using custom WOPI host provider using Laravel (nagi1/laravel-wopi)
The Problem:
When editing any file (docx, xlsx, pptx) in the Document Server, the file gets corrupted after saving. Showing this image.
[2025-06-30T13:15:47.914] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - error spawnAsync Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t /tmp/ASC_CONVERT2025530-lydja8.egiag/params.xml exited with non-zero code: 89
at ChildProcess.completionListener (/snapshot/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:42:23)
at Object.onceWrapper (node:events:639:26)
at ChildProcess.emit (node:events:524:28)
at maybeClose (node:internal/child_process:1104:16)
at ChildProcess._handle.onexit (node:internal/child_process:304:5)
...
at spawnAsync (/snapshot/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:7:23)
at spawnProcess (/snapshot/server/FileConverter/sources/converter.js)
at spawnProcess.next (<anonymous>)
at ExecuteTask (/snapshot/server/FileConverter/sources/converter.js)
at ExecuteTask.next (<anonymous>)
at /snapshot/server/FileConverter/sources/converter.js
at Generator.next (<anonymous>)
at onFulfilled (/snapshot/server/FileConverter/node_modules/co/index.js:65:19)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
Steps to reproduce:
- Open a document in the Document Server.
- Make any changes to the document.
- Save the document. (auto save or manual save)
Expected result:
The document should save without corruption and retain all changes made.
Actual result:
The document gets corrupted after saving, and the following error is displayed
I’m running docker logs with logs4js debug level, here’s the full log output:
==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2025-06-30T13:15:47.680] [INFO] [localhost] [63849] [Unknown User] nodeJS - Start Task
==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2025-06-30T13:15:47.692] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - End command
==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2025-06-30T13:15:47.701] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - getWopiFileUrl url=https://wopi-host.com/wopi/files/63849/contents?access_token=2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV; headers={"X-WOPI-MaxExpectedSize":104857600,"X-WOPI-Proof":"gHz7knsLTQKQaWfChxo8PmHjL/HeCLVfIAiMsNXIl4S3ltyVzduF5T+dE3bmFZqwlRQSTbNkz17ZmwGM1sDYbHp3m2MV0afawf6RP+Pw0Kawbq1De9QvpCifcLKEhVo+pVb5KNNLa/InEVQmQcm18ydDQx0nXYplrb6LgBksWoafEeRj1Fd2BdAQrxMRy65CnMdJmIXFu41vy6det7mTcI/IFb/KuTUuhWgojtOXbzVtGjr46pH25NnasdSE3p6dRM2Govv3SvSmQK14eVtQ91Z4cOeAbpohqpHibcmdBZu3190APh5W80zH2EZobAuuZSTV3mbOi6ZtksciyrDv7A==","X-WOPI-ProofOld":"gHz7knsLTQKQaWfChxo8PmHjL/HeCLVfIAiMsNXIl4S3ltyVzduF5T+dE3bmFZqwlRQSTbNkz17ZmwGM1sDYbHp3m2MV0afawf6RP+Pw0Kawbq1De9QvpCifcLKEhVo+pVb5KNNLa/InEVQmQcm18ydDQx0nXYplrb6LgBksWoafEeRj1Fd2BdAQrxMRy65CnMdJmIXFu41vy6det7mTcI/IFb/KuTUuhWgojtOXbzVtGjr46pH25NnasdSE3p6dRM2Govv3SvSmQK14eVtQ91Z4cOeAbpohqpHibcmdBZu3190APh5W80zH2EZobAuuZSTV3mbOi6ZtksciyrDv7A==","X-WOPI-TimeStamp":"638868861476900000","X-WOPI-ClientVersion":"9.0.2.9"}
[2025-06-30T13:15:47.704] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - isAllowDirectRequest url in jwt token res=true
[2025-06-30T13:15:47.868] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - downloadFile complete filesize=38375 sha256=cf4dee97b768157250b7d1cd913dc2bee4904b28fe9903ce9187ce870076b3f4
[2025-06-30T13:15:47.914] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - error spawnAsync Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t /tmp/ASC_CONVERT2025530-lydja8.egiag/params.xml exited with non-zero code: 89
at ChildProcess.completionListener (/snapshot/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:42:23)
at Object.onceWrapper (node:events:639:26)
at ChildProcess.emit (node:events:524:28)
at maybeClose (node:internal/child_process:1104:16)
at ChildProcess._handle.onexit (node:internal/child_process:304:5)
...
at spawnAsync (/snapshot/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:7:23)
at spawnProcess (/snapshot/server/FileConverter/sources/converter.js)
at spawnProcess.next (<anonymous>)
at ExecuteTask (/snapshot/server/FileConverter/sources/converter.js)
at ExecuteTask.next (<anonymous>)
at /snapshot/server/FileConverter/sources/converter.js
at Generator.next (<anonymous>)
at onFulfilled (/snapshot/server/FileConverter/node_modules/co/index.js:65:19)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
[2025-06-30T13:15:47.915] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - stdout:
[2025-06-30T13:15:47.915] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - stderr:
[2025-06-30T13:15:47.915] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - ExitCode (code=89;signal=null;error:-89)
[2025-06-30T13:15:47.916] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - copyOrigin complete
[2025-06-30T13:15:47.930] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - processUploadToStorage complete
[2025-06-30T13:15:47.934] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - output (data={"ctx":{"tenant":"localhost","docId":"63849","userId":"Unknown User","wopiSrc":"https://wopi-host.com/wopi/files/63849"},"cmd":{"wopiParams":{"commonInfo":{"lockId":"63849","fileInfo":{"BaseFileName":"bigdata pap.docx","OwnerId":"10003","Size":38375,"Version":"3","UserId":"Unknown User","UserFriendlyName":"Leanne Reynolds III","ReadOnly":false,"UserCanNotWriteRelative":true,"UserCanWrite":true,"FileExtension":".docx","LastModifiedTime":"2025-06-30T13:14:15+00:00","DisablePrint":false,"HidePrintOption":false,"DisableExport":false,"HideExportOption":false,"DisableCopy":false,"SupportsUserInfo":false,"SupportsDeleteFile":false,"SupportsLocks":true,"SupportsGetLock":true,"SupportsUpdate":true,"SupportsRename":false,"SupportsExtendedLockLength":true,"ClosePostMessage":true}},"userAuth":{"wopiSrc":"https://wopi-host.com/wopi/files/63849","access_token":"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","access_token_ttl":0,"userSessionId":"63849","mode":"edit"},"LastModifiedTime":"2025-06-30T13:14:15+00:00"},"c":"open","id":"63849","userid":"Unknown User","format":"docx","url":"https://wopi-host.com/wopi/files/63849/contents?access_token=2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","title":"bigdata pap.docx","outputformat":8193,"outputpath":"Editor.bin","embeddedfonts":false,"status_info":-89,"lcid":9,"nobase64":true,"convertToOrigin":".pdf.xps.oxps.djvu"}})
[2025-06-30T13:15:47.935] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - postProcess
[2025-06-30T13:15:47.940] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - deleteFolderRecursive
[2025-06-30T13:15:47.941] [INFO] [localhost] [63849] [Unknown User] nodeJS - End Task
==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2025-06-30T13:15:47.945] [INFO] [localhost] [63849] [Unknown User] nodeJS - receiveTask start: {"ctx":{"tenant":"localhost","docId":"63849","userId":"Unknown User","wopiSrc":"https://wopi-host.com/wopi/files/63849"},"cmd":{"wopiParams":{"commonInfo":{"lockId":"63849","fileInfo":{"BaseFileName":"bigdata pap.docx","OwnerId":"10003","Size":38375,"Version":"3","UserId":"Unknown User","UserFriendlyName":"Leanne Reynolds III","ReadOnly":false,"UserCanNotWriteRelative":true,"UserCanWrite":true,"FileExtension":".docx","LastModifiedTime":"2025-06-30T13:14:15+00:00","DisablePrint":false,"HidePrintOption":false,"DisableExport":false,"HideExportOption":false,"DisableCopy":false,"SupportsUserInfo":false,"SupportsDeleteFile":false,"SupportsLocks":true,"SupportsGetLock":true,"SupportsUpdate":true,"SupportsRename":false,"SupportsExtendedLockLength":true,"ClosePostMessage":true}},"userAuth":{"wopiSrc":"https://wopi-host.com/wopi/files/63849","access_token":"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","access_token_ttl":0,"userSessionId":"63849","mode":"edit"},"LastModifiedTime":"2025-06-30T13:14:15+00:00"},"c":"open","id":"63849","userid":"Unknown User","format":"docx","url":"https://wopi-host.com/wopi/files/63849/contents?access_token=2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","title":"bigdata pap.docx","outputformat":8193,"outputpath":"Editor.bin","embeddedfonts":false,"status_info":-89,"lcid":9,"nobase64":true,"convertToOrigin":".pdf.xps.oxps.djvu"}}
==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2025-06-30T13:15:47.950] [INFO] [localhost] [63849] [Unknown User] nodeJS - ackTask addResponse
==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2025-06-30T13:15:47.954] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - getCallbackByUserIndex: userIndex = undefined callbacks = {"userIndex":1,"callback":"{\"lockId\":\"63849\",\"fileInfo\":{\"BaseFileName\":\"bigdata pap.docx\",\"OwnerId\":\"10003\",\"Size\":38375,\"Version\":\"3\",\"UserId\":\"Unknown User\",\"UserFriendlyName\":\"Leanne Reynolds III\",\"ReadOnly\":false,\"UserCanNotWriteRelative\":true,\"UserCanWrite\":true,\"FileExtension\":\".docx\",\"LastModifiedTime\":\"2025-06-30T13:14:15+00:00\",\"DisablePrint\":false,\"HidePrintOption\":false,\"DisableExport\":false,\"HideExportOption\":false,\"DisableCopy\":false,\"SupportsUserInfo\":false,\"SupportsDeleteFile\":false,\"SupportsLocks\":true,\"SupportsGetLock\":true,\"SupportsUpdate\":true,\"SupportsRename\":false,\"SupportsExtendedLockLength\":true,\"ClosePostMessage\":true}}"}{"userIndex":2,"callback":"{\"wopiSrc\":\"https://wopi-host.com/wopi/files/63849\",\"access_token\":\"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV\",\"access_token_ttl\":0,\"userSessionId\":\"63849\",\"mode\":\"edit\"}"}
[2025-06-30T13:15:47.954] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - getCallbackByUserIndex: userIndex = 1 callbacks = {"userIndex":1,"callback":"{\"lockId\":\"63849\",\"fileInfo\":{\"BaseFileName\":\"bigdata pap.docx\",\"OwnerId\":\"10003\",\"Size\":38375,\"Version\":\"3\",\"UserId\":\"Unknown User\",\"UserFriendlyName\":\"Leanne Reynolds III\",\"ReadOnly\":false,\"UserCanNotWriteRelative\":true,\"UserCanWrite\":true,\"FileExtension\":\".docx\",\"LastModifiedTime\":\"2025-06-30T13:14:15+00:00\",\"DisablePrint\":false,\"HidePrintOption\":false,\"DisableExport\":false,\"HideExportOption\":false,\"DisableCopy\":false,\"SupportsUserInfo\":false,\"SupportsDeleteFile\":false,\"SupportsLocks\":true,\"SupportsGetLock\":true,\"SupportsUpdate\":true,\"SupportsRename\":false,\"SupportsExtendedLockLength\":true,\"ClosePostMessage\":true}}"}{"userIndex":2,"callback":"{\"wopiSrc\":\"https://wopi-host.com/wopi/files/63849\",\"access_token\":\"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV\",\"access_token_ttl\":0,\"userSessionId\":\"63849\",\"mode\":\"edit\"}"}
[2025-06-30T13:15:47.954] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - getCallbacks: callbacks = {"userIndex":1,"callback":"{\"lockId\":\"63849\",\"fileInfo\":{\"BaseFileName\":\"bigdata pap.docx\",\"OwnerId\":\"10003\",\"Size\":38375,\"Version\":\"3\",\"UserId\":\"Unknown User\",\"UserFriendlyName\":\"Leanne Reynolds III\",\"ReadOnly\":false,\"UserCanNotWriteRelative\":true,\"UserCanWrite\":true,\"FileExtension\":\".docx\",\"LastModifiedTime\":\"2025-06-30T13:14:15+00:00\",\"DisablePrint\":false,\"HidePrintOption\":false,\"DisableExport\":false,\"HideExportOption\":false,\"DisableCopy\":false,\"SupportsUserInfo\":false,\"SupportsDeleteFile\":false,\"SupportsLocks\":true,\"SupportsGetLock\":true,\"SupportsUpdate\":true,\"SupportsRename\":false,\"SupportsExtendedLockLength\":true,\"ClosePostMessage\":true}}"}{"userIndex":2,"callback":"{\"wopiSrc\":\"https://wopi-host.com/wopi/files/63849\",\"access_token\":\"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV\",\"access_token_ttl\":0,\"userSessionId\":\"63849\",\"mode\":\"edit\"}"}
[2025-06-30T13:15:47.954] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - parseWopiCallback wopiParams:{"commonInfo":{"lockId":"63849","fileInfo":{"BaseFileName":"bigdata pap.docx","OwnerId":"10003","Size":38375,"Version":"3","UserId":"Unknown User","UserFriendlyName":"Leanne Reynolds III","ReadOnly":false,"UserCanNotWriteRelative":true,"UserCanWrite":true,"FileExtension":".docx","LastModifiedTime":"2025-06-30T13:14:15+00:00","DisablePrint":false,"HidePrintOption":false,"DisableExport":false,"HideExportOption":false,"DisableCopy":false,"SupportsUserInfo":false,"SupportsDeleteFile":false,"SupportsLocks":true,"SupportsGetLock":true,"SupportsUpdate":true,"SupportsRename":false,"SupportsExtendedLockLength":true,"ClosePostMessage":true}},"userAuth":{"wopiSrc":"https://wopi-host.com/wopi/files/63849","access_token":"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","access_token_ttl":0,"userSessionId":"63849","mode":"edit"},"LastModifiedTime":"2025-06-30T13:14:15+00:00"}
[2025-06-30T13:15:47.955] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - receiveTask publish: {"type":"open","status":"needparams"}
==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2025-06-30T13:15:47.950] [INFO] [localhost] [63849] [Unknown User] nodeJS - ackTask ack
==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2025-06-30T13:15:47.956] [INFO] [localhost] [63849] [Unknown User] nodeJS - receiveTask end
[2025-06-30T13:15:47.959] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - pubsub message start:{"type":7,"ctx":{"tenant":"localhost","docId":"63849","userId":"Unknown User","wopiSrc":"https://wopi-host.com/wopi/files/63849"},"cmd":{"wopiParams":{"commonInfo":{"lockId":"63849","fileInfo":{"BaseFileName":"bigdata pap.docx","OwnerId":"10003","Size":38375,"Version":"3","UserId":"Unknown User","UserFriendlyName":"Leanne Reynolds III","ReadOnly":false,"UserCanNotWriteRelative":true,"UserCanWrite":true,"FileExtension":".docx","LastModifiedTime":"2025-06-30T13:14:15+00:00","DisablePrint":false,"HidePrintOption":false,"DisableExport":false,"HideExportOption":false,"DisableCopy":false,"SupportsUserInfo":false,"SupportsDeleteFile":false,"SupportsLocks":true,"SupportsGetLock":true,"SupportsUpdate":true,"SupportsRename":false,"SupportsExtendedLockLength":true,"ClosePostMessage":true}},"userAuth":{"wopiSrc":"https://wopi-host.com/wopi/files/63849","access_token":"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","access_token_ttl":0,"userSessionId":"63849","mode":"edit"},"LastModifiedTime":"2025-06-30T13:14:15+00:00"},"c":"open","id":"63849","userid":"Unknown User","format":"docx","url":"https://wopi-host.com/wopi/files/63849/contents?access_token=2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","title":"bigdata pap.docx","outputformat":8193,"outputpath":"Editor.bin","embeddedfonts":false,"status_info":-89,"lcid":9,"nobase64":true,"convertToOrigin":".pdf.xps.oxps.djvu"},"output":{"type":"documentOpen","data":{"type":"open","status":"needparams"}},"needUrlKey":"63849/origin.docx","needUrlMethod":1,"needUrlType":1}
[2025-06-30T13:15:47.961] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - sendData: type = documentOpen
[2025-06-30T13:16:48.952] [DEBUG] [localhost] [docId] [userId] nodeJS - expireDoc connections.length = 1
[2025-06-30T13:16:49.221] [INFO] [localhost] [docId] [userId] nodeJS - checkDocumentExpire start
[2025-06-30T13:16:49.221] [INFO] [localhost] [docId] [userId] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
Note: https://wopi-host.com is masked link from the original it sometimes works and save the file but in many situations it corrupts the file.
Problem:
Corrupted File:
bigdata pap-coruputed.docx (37.5 KB)
Original File:
bigdata pap-coruputed.docx (37.5 KB)