Conversion error - when saving a document to custom wopi host - x2t

nagi · 30 June 2025 13:47

Do you want to: Report a bug

Document Server version: Docker (9.0.2) official image - docker compose file
OS: Linux amd64 - Contabo - Ubuntu 24.04
Browser version: Chrome Latest
Additional information: I’m using custom WOPI host provider using Laravel (nagi1/laravel-wopi)

The Problem:
When editing any file (docx, xlsx, pptx) in the Document Server, the file gets corrupted after saving. Showing this image.

[2025-06-30T13:15:47.914] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - error spawnAsync Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t /tmp/ASC_CONVERT2025530-lydja8.egiag/params.xml exited with non-zero code: 89
    at ChildProcess.completionListener (/snapshot/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:42:23)
    at Object.onceWrapper (node:events:639:26)
    at ChildProcess.emit (node:events:524:28)
    at maybeClose (node:internal/child_process:1104:16)
    at ChildProcess._handle.onexit (node:internal/child_process:304:5)
    ...
    at spawnAsync (/snapshot/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:7:23)
    at spawnProcess (/snapshot/server/FileConverter/sources/converter.js)
    at spawnProcess.next (<anonymous>)
    at ExecuteTask (/snapshot/server/FileConverter/sources/converter.js)
    at ExecuteTask.next (<anonymous>)
    at /snapshot/server/FileConverter/sources/converter.js
    at Generator.next (<anonymous>)
    at onFulfilled (/snapshot/server/FileConverter/node_modules/co/index.js:65:19)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)

Steps to reproduce:

Open a document in the Document Server.
Make any changes to the document.
Save the document. (auto save or manual save)

Expected result:
The document should save without corruption and retain all changes made.

Actual result:
The document gets corrupted after saving, and the following error is displayed

I’m running docker logs with logs4js debug level, here’s the full log output:

==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2025-06-30T13:15:47.680] [INFO] [localhost] [63849] [Unknown User] nodeJS - Start Task

==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2025-06-30T13:15:47.692] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - End command

==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2025-06-30T13:15:47.701] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - getWopiFileUrl url=https://wopi-host.com/wopi/files/63849/contents?access_token=2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV; headers={"X-WOPI-MaxExpectedSize":104857600,"X-WOPI-Proof":"gHz7knsLTQKQaWfChxo8PmHjL/HeCLVfIAiMsNXIl4S3ltyVzduF5T+dE3bmFZqwlRQSTbNkz17ZmwGM1sDYbHp3m2MV0afawf6RP+Pw0Kawbq1De9QvpCifcLKEhVo+pVb5KNNLa/InEVQmQcm18ydDQx0nXYplrb6LgBksWoafEeRj1Fd2BdAQrxMRy65CnMdJmIXFu41vy6det7mTcI/IFb/KuTUuhWgojtOXbzVtGjr46pH25NnasdSE3p6dRM2Govv3SvSmQK14eVtQ91Z4cOeAbpohqpHibcmdBZu3190APh5W80zH2EZobAuuZSTV3mbOi6ZtksciyrDv7A==","X-WOPI-ProofOld":"gHz7knsLTQKQaWfChxo8PmHjL/HeCLVfIAiMsNXIl4S3ltyVzduF5T+dE3bmFZqwlRQSTbNkz17ZmwGM1sDYbHp3m2MV0afawf6RP+Pw0Kawbq1De9QvpCifcLKEhVo+pVb5KNNLa/InEVQmQcm18ydDQx0nXYplrb6LgBksWoafEeRj1Fd2BdAQrxMRy65CnMdJmIXFu41vy6det7mTcI/IFb/KuTUuhWgojtOXbzVtGjr46pH25NnasdSE3p6dRM2Govv3SvSmQK14eVtQ91Z4cOeAbpohqpHibcmdBZu3190APh5W80zH2EZobAuuZSTV3mbOi6ZtksciyrDv7A==","X-WOPI-TimeStamp":"638868861476900000","X-WOPI-ClientVersion":"9.0.2.9"}
[2025-06-30T13:15:47.704] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - isAllowDirectRequest url in jwt token res=true
[2025-06-30T13:15:47.868] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - downloadFile complete filesize=38375 sha256=cf4dee97b768157250b7d1cd913dc2bee4904b28fe9903ce9187ce870076b3f4
[2025-06-30T13:15:47.914] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - error spawnAsync Error: /var/www/onlyoffice/documentserver/server/FileConverter/bin/x2t /tmp/ASC_CONVERT2025530-lydja8.egiag/params.xml exited with non-zero code: 89
    at ChildProcess.completionListener (/snapshot/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:42:23)
    at Object.onceWrapper (node:events:639:26)
    at ChildProcess.emit (node:events:524:28)
    at maybeClose (node:internal/child_process:1104:16)
    at ChildProcess._handle.onexit (node:internal/child_process:304:5)
    ...
    at spawnAsync (/snapshot/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:7:23)
    at spawnProcess (/snapshot/server/FileConverter/sources/converter.js)
    at spawnProcess.next (<anonymous>)
    at ExecuteTask (/snapshot/server/FileConverter/sources/converter.js)
    at ExecuteTask.next (<anonymous>)
    at /snapshot/server/FileConverter/sources/converter.js
    at Generator.next (<anonymous>)
    at onFulfilled (/snapshot/server/FileConverter/node_modules/co/index.js:65:19)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
[2025-06-30T13:15:47.915] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - stdout:
[2025-06-30T13:15:47.915] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - stderr:
[2025-06-30T13:15:47.915] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - ExitCode (code=89;signal=null;error:-89)
[2025-06-30T13:15:47.916] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - copyOrigin complete
[2025-06-30T13:15:47.930] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - processUploadToStorage complete
[2025-06-30T13:15:47.934] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - output (data={"ctx":{"tenant":"localhost","docId":"63849","userId":"Unknown User","wopiSrc":"https://wopi-host.com/wopi/files/63849"},"cmd":{"wopiParams":{"commonInfo":{"lockId":"63849","fileInfo":{"BaseFileName":"bigdata pap.docx","OwnerId":"10003","Size":38375,"Version":"3","UserId":"Unknown User","UserFriendlyName":"Leanne Reynolds III","ReadOnly":false,"UserCanNotWriteRelative":true,"UserCanWrite":true,"FileExtension":".docx","LastModifiedTime":"2025-06-30T13:14:15+00:00","DisablePrint":false,"HidePrintOption":false,"DisableExport":false,"HideExportOption":false,"DisableCopy":false,"SupportsUserInfo":false,"SupportsDeleteFile":false,"SupportsLocks":true,"SupportsGetLock":true,"SupportsUpdate":true,"SupportsRename":false,"SupportsExtendedLockLength":true,"ClosePostMessage":true}},"userAuth":{"wopiSrc":"https://wopi-host.com/wopi/files/63849","access_token":"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","access_token_ttl":0,"userSessionId":"63849","mode":"edit"},"LastModifiedTime":"2025-06-30T13:14:15+00:00"},"c":"open","id":"63849","userid":"Unknown User","format":"docx","url":"https://wopi-host.com/wopi/files/63849/contents?access_token=2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","title":"bigdata pap.docx","outputformat":8193,"outputpath":"Editor.bin","embeddedfonts":false,"status_info":-89,"lcid":9,"nobase64":true,"convertToOrigin":".pdf.xps.oxps.djvu"}})
[2025-06-30T13:15:47.935] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - postProcess
[2025-06-30T13:15:47.940] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - deleteFolderRecursive
[2025-06-30T13:15:47.941] [INFO] [localhost] [63849] [Unknown User] nodeJS - End Task

==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2025-06-30T13:15:47.945] [INFO] [localhost] [63849] [Unknown User] nodeJS - receiveTask start: {"ctx":{"tenant":"localhost","docId":"63849","userId":"Unknown User","wopiSrc":"https://wopi-host.com/wopi/files/63849"},"cmd":{"wopiParams":{"commonInfo":{"lockId":"63849","fileInfo":{"BaseFileName":"bigdata pap.docx","OwnerId":"10003","Size":38375,"Version":"3","UserId":"Unknown User","UserFriendlyName":"Leanne Reynolds III","ReadOnly":false,"UserCanNotWriteRelative":true,"UserCanWrite":true,"FileExtension":".docx","LastModifiedTime":"2025-06-30T13:14:15+00:00","DisablePrint":false,"HidePrintOption":false,"DisableExport":false,"HideExportOption":false,"DisableCopy":false,"SupportsUserInfo":false,"SupportsDeleteFile":false,"SupportsLocks":true,"SupportsGetLock":true,"SupportsUpdate":true,"SupportsRename":false,"SupportsExtendedLockLength":true,"ClosePostMessage":true}},"userAuth":{"wopiSrc":"https://wopi-host.com/wopi/files/63849","access_token":"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","access_token_ttl":0,"userSessionId":"63849","mode":"edit"},"LastModifiedTime":"2025-06-30T13:14:15+00:00"},"c":"open","id":"63849","userid":"Unknown User","format":"docx","url":"https://wopi-host.com/wopi/files/63849/contents?access_token=2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","title":"bigdata pap.docx","outputformat":8193,"outputpath":"Editor.bin","embeddedfonts":false,"status_info":-89,"lcid":9,"nobase64":true,"convertToOrigin":".pdf.xps.oxps.djvu"}}

==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2025-06-30T13:15:47.950] [INFO] [localhost] [63849] [Unknown User] nodeJS - ackTask addResponse

==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2025-06-30T13:15:47.954] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - getCallbackByUserIndex: userIndex = undefined callbacks = {"userIndex":1,"callback":"{\"lockId\":\"63849\",\"fileInfo\":{\"BaseFileName\":\"bigdata pap.docx\",\"OwnerId\":\"10003\",\"Size\":38375,\"Version\":\"3\",\"UserId\":\"Unknown User\",\"UserFriendlyName\":\"Leanne Reynolds III\",\"ReadOnly\":false,\"UserCanNotWriteRelative\":true,\"UserCanWrite\":true,\"FileExtension\":\".docx\",\"LastModifiedTime\":\"2025-06-30T13:14:15+00:00\",\"DisablePrint\":false,\"HidePrintOption\":false,\"DisableExport\":false,\"HideExportOption\":false,\"DisableCopy\":false,\"SupportsUserInfo\":false,\"SupportsDeleteFile\":false,\"SupportsLocks\":true,\"SupportsGetLock\":true,\"SupportsUpdate\":true,\"SupportsRename\":false,\"SupportsExtendedLockLength\":true,\"ClosePostMessage\":true}}"}{"userIndex":2,"callback":"{\"wopiSrc\":\"https://wopi-host.com/wopi/files/63849\",\"access_token\":\"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV\",\"access_token_ttl\":0,\"userSessionId\":\"63849\",\"mode\":\"edit\"}"}
[2025-06-30T13:15:47.954] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - getCallbackByUserIndex: userIndex = 1 callbacks = {"userIndex":1,"callback":"{\"lockId\":\"63849\",\"fileInfo\":{\"BaseFileName\":\"bigdata pap.docx\",\"OwnerId\":\"10003\",\"Size\":38375,\"Version\":\"3\",\"UserId\":\"Unknown User\",\"UserFriendlyName\":\"Leanne Reynolds III\",\"ReadOnly\":false,\"UserCanNotWriteRelative\":true,\"UserCanWrite\":true,\"FileExtension\":\".docx\",\"LastModifiedTime\":\"2025-06-30T13:14:15+00:00\",\"DisablePrint\":false,\"HidePrintOption\":false,\"DisableExport\":false,\"HideExportOption\":false,\"DisableCopy\":false,\"SupportsUserInfo\":false,\"SupportsDeleteFile\":false,\"SupportsLocks\":true,\"SupportsGetLock\":true,\"SupportsUpdate\":true,\"SupportsRename\":false,\"SupportsExtendedLockLength\":true,\"ClosePostMessage\":true}}"}{"userIndex":2,"callback":"{\"wopiSrc\":\"https://wopi-host.com/wopi/files/63849\",\"access_token\":\"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV\",\"access_token_ttl\":0,\"userSessionId\":\"63849\",\"mode\":\"edit\"}"}
[2025-06-30T13:15:47.954] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - getCallbacks: callbacks = {"userIndex":1,"callback":"{\"lockId\":\"63849\",\"fileInfo\":{\"BaseFileName\":\"bigdata pap.docx\",\"OwnerId\":\"10003\",\"Size\":38375,\"Version\":\"3\",\"UserId\":\"Unknown User\",\"UserFriendlyName\":\"Leanne Reynolds III\",\"ReadOnly\":false,\"UserCanNotWriteRelative\":true,\"UserCanWrite\":true,\"FileExtension\":\".docx\",\"LastModifiedTime\":\"2025-06-30T13:14:15+00:00\",\"DisablePrint\":false,\"HidePrintOption\":false,\"DisableExport\":false,\"HideExportOption\":false,\"DisableCopy\":false,\"SupportsUserInfo\":false,\"SupportsDeleteFile\":false,\"SupportsLocks\":true,\"SupportsGetLock\":true,\"SupportsUpdate\":true,\"SupportsRename\":false,\"SupportsExtendedLockLength\":true,\"ClosePostMessage\":true}}"}{"userIndex":2,"callback":"{\"wopiSrc\":\"https://wopi-host.com/wopi/files/63849\",\"access_token\":\"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV\",\"access_token_ttl\":0,\"userSessionId\":\"63849\",\"mode\":\"edit\"}"}
[2025-06-30T13:15:47.954] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - parseWopiCallback wopiParams:{"commonInfo":{"lockId":"63849","fileInfo":{"BaseFileName":"bigdata pap.docx","OwnerId":"10003","Size":38375,"Version":"3","UserId":"Unknown User","UserFriendlyName":"Leanne Reynolds III","ReadOnly":false,"UserCanNotWriteRelative":true,"UserCanWrite":true,"FileExtension":".docx","LastModifiedTime":"2025-06-30T13:14:15+00:00","DisablePrint":false,"HidePrintOption":false,"DisableExport":false,"HideExportOption":false,"DisableCopy":false,"SupportsUserInfo":false,"SupportsDeleteFile":false,"SupportsLocks":true,"SupportsGetLock":true,"SupportsUpdate":true,"SupportsRename":false,"SupportsExtendedLockLength":true,"ClosePostMessage":true}},"userAuth":{"wopiSrc":"https://wopi-host.com/wopi/files/63849","access_token":"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","access_token_ttl":0,"userSessionId":"63849","mode":"edit"},"LastModifiedTime":"2025-06-30T13:14:15+00:00"}
[2025-06-30T13:15:47.955] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - receiveTask publish: {"type":"open","status":"needparams"}

==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2025-06-30T13:15:47.950] [INFO] [localhost] [63849] [Unknown User] nodeJS - ackTask ack

==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2025-06-30T13:15:47.956] [INFO] [localhost] [63849] [Unknown User] nodeJS - receiveTask end
[2025-06-30T13:15:47.959] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - pubsub message start:{"type":7,"ctx":{"tenant":"localhost","docId":"63849","userId":"Unknown User","wopiSrc":"https://wopi-host.com/wopi/files/63849"},"cmd":{"wopiParams":{"commonInfo":{"lockId":"63849","fileInfo":{"BaseFileName":"bigdata pap.docx","OwnerId":"10003","Size":38375,"Version":"3","UserId":"Unknown User","UserFriendlyName":"Leanne Reynolds III","ReadOnly":false,"UserCanNotWriteRelative":true,"UserCanWrite":true,"FileExtension":".docx","LastModifiedTime":"2025-06-30T13:14:15+00:00","DisablePrint":false,"HidePrintOption":false,"DisableExport":false,"HideExportOption":false,"DisableCopy":false,"SupportsUserInfo":false,"SupportsDeleteFile":false,"SupportsLocks":true,"SupportsGetLock":true,"SupportsUpdate":true,"SupportsRename":false,"SupportsExtendedLockLength":true,"ClosePostMessage":true}},"userAuth":{"wopiSrc":"https://wopi-host.com/wopi/files/63849","access_token":"2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","access_token_ttl":0,"userSessionId":"63849","mode":"edit"},"LastModifiedTime":"2025-06-30T13:14:15+00:00"},"c":"open","id":"63849","userid":"Unknown User","format":"docx","url":"https://wopi-host.com/wopi/files/63849/contents?access_token=2IN6iVS0l4JnuOJ7Y7OM2yaf1Ku6DGz1EkTOVRBV","title":"bigdata pap.docx","outputformat":8193,"outputpath":"Editor.bin","embeddedfonts":false,"status_info":-89,"lcid":9,"nobase64":true,"convertToOrigin":".pdf.xps.oxps.djvu"},"output":{"type":"documentOpen","data":{"type":"open","status":"needparams"}},"needUrlKey":"63849/origin.docx","needUrlMethod":1,"needUrlType":1}
[2025-06-30T13:15:47.961] [DEBUG] [localhost] [63849] [Unknown User] nodeJS - sendData: type = documentOpen
[2025-06-30T13:16:48.952] [DEBUG] [localhost] [docId] [userId] nodeJS - expireDoc connections.length = 1
[2025-06-30T13:16:49.221] [INFO] [localhost] [docId] [userId] nodeJS - checkDocumentExpire start
[2025-06-30T13:16:49.221] [INFO] [localhost] [docId] [userId] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0

Note: https://wopi-host.com is masked link from the original it sometimes works and save the file but in many situations it corrupts the file.

Problem:

Corrupted File:
bigdata pap-coruputed.docx (37.5 KB)

Original File:
bigdata pap-coruputed.docx (37.5 KB)

Nikolas · 2 July 2025 08:19

Hi @nagi

Code -89 is related to the error that means that additional parameters for opening txt file are required.

nagi · 2 July 2025 14:52

Hello @Nikolas
I’m not trying to convert anything. All I want is a dead-simple setup where I can open Office files Docs, Sheets, PowerPoints, edit them in the browser, and save them back to my server. That’s it.

After weeks of digging through logs and trying every possible config, I think I’ve traced the root issue to a specific dependency. I’m not 100% sure, but what I am sure of is this: the files keep getting corrupted, all types of office files.

I’ve tried disabling all conversions completely. I’ve tested both the official Docker images and installed everything manually on a clean Ubuntu server (8 GB RAM, 4 CPUs, plenty of storage). Same result every time: corruption.

I even hacked together a workaround using the command service to force-save on close. Still no luck.

I just need help fixing that or at least a where I can start looking!

nagi · 4 July 2025 12:15

Any update here?

nagi · 8 July 2025 13:45

Thank you @Constantine For taking the time to reply and support:

I was using collabora office without any problem but as soon as I tried onlyoffice the corrupted files issue eated my brain away.

I tried every possible solution I know

I’m sorry my bad for the wrong files here’s the correct files:

bigdata pap-original.docx (36.7 KB)
bigdata pap-coruputed.docx (37.5 KB)

I’m using custom wopi host using laravel that implements wopi protocol 100% and passing microsoft testing.
I’m using a very simple put function that saves the raw content comes from onlyoffice client to the file

image2444×1254 206 KB