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Control Panel onlyoffice workspace return home page

Workspace
#1

Do you want to: Suggest a feature / Report a bug / Ask a how-to question
For feature suggestions, describe the result you would like to achieve in detail:
For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem:

I installed community version in my own server, everythin working but i lost the control panel . when i try to access control panel i got the homepage

Community Server/Control Panel version: 12.5.2.1848
Type of installation of Workspace (docker, deb/rpm, exe)
OS: ubuntu 22.10
Browser version: google chrome

#2

Hello @jules_diedhiou

Please specify the guide that you’ve followed to install Workspace for better understanding.

#3

Hi @Constantine
I followed this guide : Installing ONLYOFFICE Workspace

thanks

#4

Please execute apt list --installed | grep onlyoffice command and share the output.

Additionally, record a video demonstration of the issue according to this scenario:

  1. Before reproducing the issue, open browser console (F12);
  2. Open Network tab of browser console;
  3. Reload the page with opened browser console;
  4. Open Control Panel to reproduce the issue.
  5. Once redirected, demonstrate any error entries from Console tab of browser console too.
#5

Thanks you

  1. the command output

    Capture d’écran du 2023-08-14 23-11-17
    Capture d’écran du 2023-08-14 23-11-17879×185 32 KB

  2. the record video
    video recorder

#6

Thank you for the info.
Can you please provide logs of Community Server and Control Panel for analysis? Logs are located in /var/log/onlyoffice/CommunityServer and /var/log/onlyoffice/ControlPanel respectively.

Additionally, please check if editing of documents works, i.e. just open any document and try to edit it. Let me know the result.

#7
  1. editing document works
  2. result of /var/log/onlyoffice/web.controlpanel.08-16.log , i don’t see /var/log/onlyoffice/ControlPaneland /var/log/onlyoffice/CommunityServer
    web.contropanel-08-16
    web.contropanel-08-161919×978 317 KB
#8

Please provide all logs from /var/log/onlyoffice/ in the archive. You can upload them to any cloud storage and share an external link.

#9

ok thanks

Onlyoffice log

#10

Thank you for the logs.
It seems that Control Panel cannot access Community Server. Please specify some additional information to get better understanding:

  • whether you changed default port (80) when installed Workspace;
  • if any proxy is used in your environment;
  • if there is localhost in /etc/hosts exists.

Additionally, please execute curl http://localhost and share the output.

#11

Thanks you for your back

#12

That’s strange. Can you please also check if this issue reproduces in any other browser?

#13

i tried with chrome and mozilla, i have the same result

#14

Got it, thank you.
Please execute this command from the terminal of the server where Workspace is installed:

curl http://localhost/api/2.0/portal.json

Also, after that add /api/2.0/portal.json part to the address of your portal and check what it returns in the browser. After that please share both outputs.

#15

result of curl :
Capture d’écran du 2023-08-29 08-25-09

add /api/2.0/portal.json

{
count: 1,
status: 0,
statusCode: 200,
response: {
tenantId: 1,
tenantAlias: "localhost",
mappedDomain: null,
version: 2,
versionChanged: "0001-01-01T00:00:00",
tenantDomain: "workspace",
hostedRegion: null,
name: "SENUM Office",
language: "fr-FR",
timeZone: {
Id: "UTC",
DisplayName: "UTC",
StandardName: "UTC",
DaylightName: "UTC",
BaseUtcOffset: "00:00:00",
AdjustmentRules: null,
SupportsDaylightSavingTime: false
},
trustedDomains: [ ],
trustedDomainsType: 1,
ownerId: "2a81fdef-209f-11ee-9d03-067307ac056f",
createdDateTime: "2023-07-12T10:30:48",
lastModified: "2023-07-12T12:18:15Z",
status: 0,
statusChangeDate: "0001-01-01T00:00:00",
partnerId: null,
affiliateId: null,
campaign: null,
paymentId: null,
industry: 0,
spam: true,
calls: true
}
}```
#16

Thank you. That is getting even stranger.

Since there is one component is not updated, please run a test and update your portal to all actual versions. To update existing ONLYOFFICE Workspace components using DEB packages use command:

bash install-Debian.sh -u true -it WORKSPACE

I’d recommend preparing whole server backup before running through updating process.

By the way, is it possible to provide us an access to your machine to analyze the issue?

#17

ok i send you access in private message

1 Like
#18

In logs was an error indicating to the usage of IPv6 address for Control Panel:

error: http://localhost/api/2.0/portal.json connect ECONNREFUSED ::1:80

To make it run proreplly we changed localhost to 127.0.0.1 in production.json config of Control Panel located in /var/www/onlyoffice/controlpanel/www/config to avoid usage of IPv6 localhost which is ::1:80 like that:

  "web": {
    "portal": "http://127.0.0.1",
#19

thanks you it’s working now…Happy to learn a new lesson :wink: :smiley:

2 Likes