Connection Lost. The Viewer Mode is Enabled


When attempting to open documents within my connected cloud on my Pixel 7 Pro running GrapheneOS, I am met with an error. The Connection Lost error leaves me unable to see any text, whereas through my browser I can still open the documents fine.

Any help is appreciated, thank you.

Api level: 34
App code: 501
App name: 7.5.1
Brand: google
Device: cheetah
Device language: English
Model: Pixel 7 Pro
OS version: 5.10.206-android13-4-g503b6f14c684
Version release: 14

hi @Thulian :handshake:
I see that you are using a Pixel 7 phone with GrapheneOS OS.

Unfortunately, I may not be able to assist you in resolving this issue as our team has not tested the application on this OS.

GrapheneOS is a privacy and security-focused mobile OS.
I assume that the limitations for the application are likely imposed at the operating system level.

Can I ask you to record a video demonstrating how the error occurs?

Thanks for responding. I was able to get it working after an uninstall and reinstall funny enough. New updates may have helped as well.

If issues persist, I will first try restrictions Graphene OS restrictions and security settings.

Thanks for developing this awesome project!

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