Connect to onlyoffice from separated machine

Docs
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1

hello, i have installed onlyoffice docs on ubuntu machine with snap and it works fine when opening a example doc.
i have a odoo 17 installed on my laptop and i want to connect to onlyoffice on that machine.
whenever i click the onlyoffice icon in odoo it opens the file and shows me the following error

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logs:

/var/snap/onlyoffice-ds/210/var/log/nginx/nginx.error.log

2024/04/05 15:12:28 [error] 190220#0: *23 connect() failed (111: Connection refused) while connecting to upstream, client: 10.150.253.23, server: , request: “GET /8.0.1-31/doc/119482085f20678cbcd1b36d9ff9b7ca4f835221ab72/c/?WOPISrc=119482085f20678cbcd1b36d9ff9b7ca4f835221ab72&EIO=4&transport=websocket HTTP/1.1”, upstream:
"127.0.0.1:8000/doc/119482085f20678cbcd1b36d9ff9b7ca4f835221ab72/c/?WOPISrc=119482085f20678cbcd1b36d9ff9b7ca4f835221ab72&EIO=4&transport=websocket
", host: “192.168.2.156”

/var/snap/onlyoffice-ds/210/var/log/onlyoffice/documentserver/converter/out.log

[2024-04-05T15:33:08.089] [ERROR] [localhost] [1195cad6216b4ff2d9a8381656b10a0e4a998d945726] [2] nodeJS - error downloadFile:url=10.150.253.23:81/onlyoffice/file/content/1195?oo_security_token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Mn0.iFVYwFkpdxg0Trvl8XVRX2YxKJGmORTTqQ_btHEvnN4;attempt=3;code:ECONNRESET;connect:null Error: read ECONNRESET
at TCP.onStreamRead (node:internal/stream_base_commons:217:20)

/var/snap/onlyoffice-ds/210/var/log/onlyoffice/documentserver/docservice/out.log

[2024-04-05T15:34:17.119] [ERROR] [localhost] [1195cad6216b4ff2d9a8381656b10a0e4a998d945726] [2] nodeJS - postData error: url = 10.150.253.23:81/onlyoffice/editor/callback/1195?oo_security_token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Mn0.iFVYwFkpdxg0Trvl8XVRX2YxKJGmORTTqQ_btHEvnN4;data = {“key”:“1195cad6216b4ff2d9a8381656b10a0e4a998d945726”,“status”:1,“users”:[“2”],“actions”:[{“type”:1,“userid”:“2”}],“token”:“eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiIxMTk1Y2FkNjIxNmI0ZmYyZDlhODM4MTY1NmIxMGEwZTRhOTk4ZDk0NTcyNiIsInN0YXR1cyI6MSwidXNlcnMiOlsiMiJdLCJhY3Rpb25zIjpbeyJ0eXBlIjoxLCJ1c2VyaWQiOiIyIn1dLCJpYXQiOjE3MTIzMTY4NTcsImV4cCI6MTcxMjMxNzE1N30.mzokgDkJ5GgOh6eyXVlW-QTTvY0xz9hhKAeryHTQ1xg”} Error: read ECONNRESET
at TCP.onStreamRead (node:internal/stream_base_commons:217:20)

/var/snap/onlyoffice-ds/210/var/log/rabbitmq/rabbit@onlyoffice.log

2024-04-05 15:30:39.242112+04:00 [info] <0.380.0> Free disk space monitor encountered an error (e.g. failed to parse output from OS tools): {{‘EXIT’,
2024-04-05 15:30:39.242112+04:00 [info] <0.380.0> {unparseable,
2024-04-05 15:30:39.242112+04:00 [info] <0.380.0> “/bin/sh: 1: /usr/bin/df: Permission denied\n”}},
2024-04-05 15:30:39.242112+04:00 [info] <0.380.0> 4102053888}, retries left: 1

i am using latest version of onlyoffice docs

how to fix this?

2

Hi @gio

Please specify some additional information about your environment and the issue:

  1. OS of the server where the Document Server is installed
  2. Type of Installation: (.exe / docker or Deb/rpm package)
  3. Which Сonnector are you using?
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It seems that your Owncloud and Document Server are not accessible to each other for some reason.

Please check their accessibility to each other.

3

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i am using this connector.

i have installed onyoffice with Installing ONLYOFFICE Docs for Linux from snap package - ONLYOFFICE this url
OS is Ubuntu 22.04

and the servers can reach each other

4

  • Can you provide a Screenshot of the address settings on the connector’s settings page

  • local.json file (/etc/onlyoffice/documentserver/local.json)

  • and send me the command outputs:

    wget https://documentserver_address/ from the server with odoo
    wget https://odoo_address/ from the Document Server