Comments detach from text after a while (docx)

Docs
1

Comments detach from text after a while (docx)

  1. I add comment to a word or several words .

  2. After a while I find that I can’t see my comment (5mins-15hours) in this document added to the word(s).

  3. I open Comments Interface and see the comment there. But the problem is that I can’t define the word(s) to which this comment added.

Example:

  1. I add comment to the word “pdf” (I can’t provide screen due to restrictions of the forum, not more than one image)
  2. I check that changes are saved
  3. I close onlyoffice
  4. I open document and comments interface
  5. I see that there is no comment attached to the word “pdf”.
  6. I see that there is the comment in comments interface but It’s detached from the word “pdf”
    image
    image1511×300 41.3 KB

In addition:
I added 11 comments to different words while was testing this bug. 9 word are detached like in the example…

Document Server version:
8.0.1.31

Type of installation of the Document Server (docker, deb/rpm, exe)
OS:
Browser version:
yandex. 24.1.5.736

2

Hello,
Please provide original file where comments are detached from words, but are at the same time present in comments interface

3

Hello!

Link: Nextcloud
I am not able to provide you the full document. So I made copy and deleted part of the text and comments.
Initial document had 100+ pages and a lot of corrections and comments.
In the provided file there is a comment and part of the text to which I added the comment.

5

Hello, thank you for the file provided. We are currently analysing the issue, I’ll notify you as soon as there is news.

1 Like
6

We could not reproduce the above-mentioned behavior ourselves, so in addition we kindly ask to provide a video of issue reproduction as well (we’d also need a new file, with which you’d be reproducing the issue)

7

Hello!
I cannot send you real files where the problem is reproduced and also I don’t have time to make video trying to catch the bug.
I have noticed the problem in two more documents. All of the documents where I have noticed the bug have big amount of text and different entities existing in the file (like pictures, comments, references etc).

I recommend you to reproduce with the documents like this:

  • 100 pages
  • 2000 paragraphs
  • 15000 words
  • 103000 symbols
  • 17000 spaces
  • 150 headings of dif. levels and list of content for them
  • 30 comments
  • 50 pictures and 50 cross-references for this pictures
  • 20 tables and 20 cross-references for this tables
  • common permission with link with possibility to edit
  • several commented comments from another account.
8

Hello @what_is_love_chik

Is Document Server integrated with Nextcloud? If so, please provide additionally versions of Nextcloud and connector app.

By the way, newer version of Document Server was released recently. Please update it and check the situation again.

9

Hello! We still have this problem, now it has become worse and several documents suffer from it, in one document over 150 comments have been detached.

We can send you file, but can we do it somehow not in public?

nextcloud 31.0.1
connector 9.7.0
onlyoffice 8.1.3

10

Hello @what_is_love_chik,
Yes, you can send the file via PM but note that the version of the Document Server that you are using is old, please update to the latest 8.3.2 version, check if the issue is reproduced there first

12

We updated to 8.3.2 and problem repeated.
PM - private message? Should I send file on this address? forum@onlyoffice.com

13

By PM I mean the following (please see the screenshot - messages can be sent to forum users):

pm
pm1003×235 28.2 KB

14

I can’t send you, because there is no button “Message”
{D069AA54-1F02-42E6-ACE8-033DF2A0CB5C}

15

I’ve updated your user permissions, please try now

16

I’ve received the file in Messages. Could you provide the screen recording of the issue reproduction as well?

17

Yes
I made two videos. CommentsDetach videos - Проектная документация

In the first video there was one trial (trial1). Comments detached after I closed and opened the document.
In the second video there were two trials (trail2 and trial3). Comments stayed attached after I closed and opened the document. I made another trial3. And comments from trial2 and trial3 became detached. Also several more comments from trial1 detached.
I won’t delete this comments. I think they will be all detached after a while

18

Thank you for sharing, we are checking the situation

1 Like
20

Hello @what_is_love_chik, we’ve reproduced the problem on our side and registered the bug, I’ll notify you when the version with the fix is released. Sorry for the inconvenience

1 Like