Chrome Extension not working

When I try open a word doc from my online google drive the page just loads - and I’m not the only one. It hasn’t worked for months - I deleted it from my Chrome Browser but its still the default reader - and its driving me nuts

I contacted support who wont help as its personal - so I have no idea what I’m meant to do

Hello Kat,

Please describe the situation in more detail? Does this situation arise with only one document or with different ones?

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