Chat not working

rjaklic · 7 September 2023 11:58

Hi,

when trying to use chat nothing happens and in docservice/out.log we can see

[2023-09-07T13:17:59.109] [ERROR] [localhost] [27a52aa0f1537b198128ae8496870f63] [uid-16916562481852] nodeJS - error receiving response: type = message TypeError: Cannot read property 'chat' of undefined
    at onMessage (/snapshot/server/build/server/DocService/sources/DocsCoServer.js)
    at onMessage.next (<anonymous>)
    at /snapshot/server/build/server/DocService/sources/DocsCoServer.js
    at Generator.next (<anonymous>)
    at onFulfilled (/snapshot/server/build/server/DocService/node_modules/co/index.js:65:19)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:95:5)

when we send some message. Are we missing some configuration? “Everything” else is working fine.

Kind regards,
Rok

Alexandre · 12 September 2023 11:22

Hello @rjaklic
Have you integrated Document server with some storage, such as Nextcloud, Alfresco, etc. or your own self-written one? Or do you check chat feature in the integrated example?
Also please let us know:

your exact version of Document server and guide that you used for the installation;
OS version;
please reproduce the situation and record a video file;
when the situation is reproduced, please provide us with whole Document server logs folder.

hahaxd · 20 September 2023 09:45

ONLYOFFICE Version:
7.3.3.8 via. debian repository
OS: does not matter because every not working
Reproduce: year sure? hmm i upgraded? if you send Chat nothing happen.
If you you really have no idea how that can look like i can make a video showing nothing

Log:

only things logged is this:
[2023-09-20T10:24:48.489] [ERROR] [localhost] [1695198114.4309.34325.BQZ40EdchWWkdWXCj3tg] [4] nodeJS - error receiving response: type = message TypeError: Cannot read property ‘chat’ of undefined
at onMessage (/snapshot/server/build/server/DocService/sources/DocsCoServer.js)
at onMessage.next ()
at /snapshot/server/build/server/DocService/sources/DocsCoServer.js
at Generator.next ()
at onFulfilled (/snapshot/server/build/server/DocService/node_modules/co/index.js:65:19)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
[2023-09-20T10:24:51.129] [ERROR] [localhost] [1695198114.4309.34325.BQZ40EdchWWkdWXCj3tg] [4] nodeJS - error receiving response: type = message TypeError: Cannot read property ‘chat’ of undefined
at onMessage (/snapshot/server/build/server/DocService/sources/DocsCoServer.js)
at onMessage.next ()
at /snapshot/server/build/server/DocService/sources/DocsCoServer.js
at Generator.next ()
at onFulfilled (/snapshot/server/build/server/DocService/node_modules/co/index.js:65:19)
at processTicksAndRejections (internal/process/task_queues.js:95:5)

any ideas?

hahaxd · 20 September 2023 12:47

also in Version 7.4.1.36

hahaxd · 20 September 2023 13:18

we found the problem:

onlyoffice changed API calls from chat

API defined chat per default on true, but if you dont explicitly call it with chat=ture it isn’t working

Alexandre · 25 September 2023 13:19

Hello @hahaxd
We are glad that you have managed the situation. For other users, the mentioned parameter has been changed in v.7.1: ONLYOFFICE Api Documentation - Config

@rjaklic We will keep this thread open awaiting for information from your side.

rjaklic · 26 September 2023 10:08

I have integrated Document server on self-written web application.
Document server: 7.4.1-36
OS: Alma Linux (Centos)

I also tried to set chat to false in permission section, but chat icon is still present.

"permissions": {
  "chat": false
}

rjaklic · 26 September 2023 12:16

Video.

2023-09-26 14-13-51.mkv (1.2 MB)

Constantine · 28 September 2023 09:24

Hello @rjaklic

To which section of the initialization config did added this value? Please verify if it is used correctly, the example of config’s permission section you can find here:
https://api.onlyoffice.com/editors/config/document/permissions

rjaklic · 28 September 2023 09:41

My config is something like …

new DocsAPI.DocEditor("placeholder", {
    "type": windowType,
    "width": (windowType == "desktop" ? "100%" : undefined),
    "height": (windowType == "desktop" ? "100%" : undefined),
    "documentType": documentType,
    "document": {
        "fileType": fileType,
        "key": etag,
        "title": title,
        "url": presignedURL,
        "type": "embedded"
    },
    "events": {
        "onDocumentReady": oofficeToFullscreen,
    },
    "editorConfig": {
        "callbackUrl": callbackUrl,
    },
    "permissions": {
        "chat": false
    }
});

Constantine · 28 September 2023 14:55

Please note that in the provided by me documentation permissions settings are the part of document array:

var docEditor = new DocsAPI.DocEditor("placeholder", {
    "document": {
        "permissions": {
            "chat": true,

Please move the section to the corresponding array and check the situation again. For the reference, here you can find the sample of complete config:
https://api.onlyoffice.com/editors/advanced

rjaklic · 29 September 2023 13:08

Thank you. This solved the problem.

Constantine · 29 September 2023 13:16

I’m glad to hear it.

gossi321 · 2 October 2023 08:44

Hello,

It seems like you’re encountering an issue with the chat feature, and you’ve identified an error message in the docservice/out.log file. The error message suggests that there might be an issue with reading the property ‘chat’ in your code.

To resolve this and ensure a clean chat experience, I recommend reviewing your code and checking if all necessary configurations are in place. It’s possible that there’s a missing or misconfigured element causing this error.

If you need further assistance or have specific questions about your configuration, please feel free to provide more details, and we’ll be happy to help.

Best regards,
Rok"