Changes Not Being Saved in ONLYOFFICE (ForceSave Not Triggering Callback URL)

Docs
1

Hello ONLYOFFICE Team,

I’m encountering an issue where documents open and allow editing, but the changes are not being saved. Here’s a detailed description of the problem:

I open a Word document in ONLYOFFICE (via browser or an integrated system).

The document opens correctly and editing is fully functional.

After making changes and clicking Save (ForceSave), a popup appears with the following message:

“The document could not be saved. Please check connection settings or contact your administrator.”

Additional Technical Details:

There is no activity in the Network tab when ForceSave is triggered.

The callback URL/API is not getting called at all.

All other endpoints and the editor initialization appear to work fine.

It seems the ForceSave request is either failing silently or not being triggered at all. I’ve confirmed that the callback URL is correct and accessible from the server.

I am using React, Docker & Spring Boot.

Could you please help me troubleshoot this issue or suggest what might be going wrong?

Thanks in advance for your support.

Best regards,
Saransh

2

Hello @Saransh

Please share some more context to the issue:

  1. Version of Document Server;
  2. Installation type of Document Server;
  3. How forcesave is implemented.

Also, it’d be nice to check out logs of Document Server after reproducing the issue. Even better, it’d be to check them out in debug level. It was mentioned many times how to enable debug level logs, here is an example: I would like to inquire about a question regarding the toolbar download button - #2 by Constantine