Can't play audio files in Presentation Editor

I want to: Ask a how-to question

I found the insert audio feature, but once I add an mp3, it only plays when in edit mode, and no audio controls show up (no play/pause, no volume etc.). When I go to presentation mode, it doesn’t even play. I guess I’m doing something wrong, but I can’t figure out how to do it.

OS version: tried it in both Win10 and Win7, both 64bit.
App version: ONLYOFFICE Desktop Editors versão
Downloaded from: ONLYOFFICE website

Hello @PrestoK

We recommend you to download the Basic version of K-Lite Codec Pack and install it to be able to playback audio in the presentation correctly. Please inform about the results.

Thanks, but I don’t think I understand. I already have K-Lite Codec Pack installed in my computer since the Stone Age. Is there any specific integration I should add in Onlyoffice?

Just to be clear, my problem is not playing audio in general, it’s playing audio inside Presentation Editor. My computer audio is working fine.

Hello @PrestoK

Could you please send us the file illustrating the issue?

The same here with Windows and Manjaro Linux. Audios don’t play.

Hello @edersongs
Could you please provide us with the file that has the problem? Our technical specialists will test it.

I put 3 files in the link. All of them work with audio on MS Office and WPS Office (Windows and Linux) but not on OnlyOffice (Linux and Windows).
See the pictures I put as the file Teste is shown at MS Office and OnlyOffice.

Hello @edersongs
Thank you for the provides presentations and screenshots! I forwarded them to testing. When I get news, the post will be updated.


Our technical specialists confirmed that this is a bug. Unfortunately, there is no exact date when it will be fixed. Thank you for pointing out the situation!

1 Like

I have much more bugs with spreadsheets.
I’d like to help the translation to Portuguese (Brazil). I’m from Brazil.

Who do I need to contact about spreadsheets bugs and translation team?

Hello @edersongs

If you want to collaborate on ONLYOFFICE translation, please contact my colleagues via More information how to participate in translation you can read here.

You are free to report bugs on the forum as well, just create a new topic not to mix up things.