Can't play audio files in Presentation Editor

Desktop editors
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1

I want to: Ask a how-to question

I found the insert audio feature, but once I add an mp3, it only plays when in edit mode, and no audio controls show up (no play/pause, no volume etc.). When I go to presentation mode, it doesn’t even play. I guess I’m doing something wrong, but I can’t figure out how to do it.

OS version: tried it in both Win10 and Win7, both 64bit.
App version: ONLYOFFICE Desktop Editors versão 7.0.0.127
Downloaded from: ONLYOFFICE website

2

Hello @PrestoK

We recommend you to download the Basic version of K-Lite Codec Pack and install it to be able to playback audio in the presentation correctly. Please inform about the results.

3

Thanks, but I don’t think I understand. I already have K-Lite Codec Pack installed in my computer since the Stone Age. Is there any specific integration I should add in Onlyoffice?

Just to be clear, my problem is not playing audio in general, it’s playing audio inside Presentation Editor. My computer audio is working fine.

4

Hello @PrestoK

Could you please send us the file illustrating the issue?

5

The same here with Windows and Manjaro Linux. Audios don’t play.

6

Hello @edersongs
Could you please provide us with the file that has the problem? Our technical specialists will test it.

8

I put 3 files in the link. All of them work with audio on MS Office and WPS Office (Windows and Linux) but not on OnlyOffice (Linux and Windows).
See the pictures I put as the file Teste is shown at MS Office and OnlyOffice.

9

Hello @edersongs
Thank you for the provides presentations and screenshots! I forwarded them to testing. When I get news, the post will be updated.

10

Hello!

Our technical specialists confirmed that this is a bug. Unfortunately, there is no exact date when it will be fixed. Thank you for pointing out the situation!

1 Like
11

I have much more bugs with spreadsheets.
I’d like to help the translation to Portuguese (Brazil). I’m from Brazil.

Who do I need to contact about spreadsheets bugs and translation team?

12

Hello @edersongs

If you want to collaborate on ONLYOFFICE translation, please contact my colleagues via documentation@onlyoffice.com More information how to participate in translation you can read here.

You are free to report bugs on the forum as well, just create a new topic not to mix up things.