Can't open HWP and HWPX files

Desktop editors
1

Do you want to: Suggest a feature / Report a bug / Ask a how-to question

o you want to: Report a bug

I tired to open the HWP and HWPX files. but document format is broken in HWP files.
(Please attached files)

in case HWPX, it can’t be opened due to error. Would you please help to solve this issue?

HWP file abnormal open status
HWP file abnormal open status799×628 67.3 KB

HWP file normal open status
HWP file normal open status671×635 67.3 KB

OS: Windows 10 x64
App Version: ONLYOFFICE 8.3.3.21

2

Hello @canard94,
Please provide the aforementioned files for testing

3

Please let me know how to register about HWP and HWPX files. these files can’t register because file attachment of this reply can’t accept to attached HWP and HWPX.

4

You can upload them to a file hosting service (such as Dropbox) and provide the link here

5

Please access this folder:

https://www.dropbox.com/scl/fo/j1560u1z6vnq8ru7fu8hb/ACas1kTr2wruQzJITXeGuW8?rlkey=gk466ek113wfrmn5on8xvms3v&st=mr10fdy2&dl=0

7

Hello @canard94,
We are currently analysing the issue, please wait

8

ok. hope to solve this issue. please let me know after completed your analyzing.

10

We’ve registered two bugs related to these two files issues and will be working on them, sorry for the inconvenience