Can't open document at all on new installation Nextcloud - DS docker

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DocSpace version: 8.1.3-4
Type of installation of the DocSpace (docker, deb/rpm, exe, please point us to the installation guide that you used as well): docker
OS: Ubuntu
Browser version: Firefox 130
Additional information:Nextcloud + Onlyoffice

Nextcloud log

{
  "reqId": "9YOJRBY1q3xKdseLsLLu",
  "level": 0,
  "time": "2024-09-16T14:55:22+00:00",
  "remoteAddr": "192.168.90.254",
  "user": "admin",
  "app": "onlyoffice",
  "method": "GET",
  "url": "/apps/onlyoffice/205?filePath=%2Ftest.docx",
  "message": "Open: 205 /test.docx ",
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:130.0) Gecko/20100101 Firefox/130.0",
  "version": "29.0.7.1",
  "data": {
    "app": "onlyoffice"
  },
  "id": "66e846dd1f9ab"
}

DS log

Temporary Redirect
    at Request._callback (/snapshot/server/Common/sources/utils.js)
    at Request.self.callback (/snapshot/server/Common/node_modules/request/request.js:185:22)
    at Request.emit (node:events:527:28)
    at Request.<anonymous> (/snapshot/server/Common/node_modules/request/request.js:1161:10)
    at Request.emit (node:events:527:28)
    at IncomingMessage.<anonymous> (/snapshot/server/Common/node_modules/request/request.js:1083:12)
    at Object.onceWrapper (node:events:641:28)
    at IncomingMessage.emit (node:events:539:35)
    at endReadableNT (node:internal/streams/readable:1345:12)
    at processTicksAndRejections (node:internal/process/task_queues:83:21)
[2024-09-16T15:32:41.401] [WARN] [localhost] [2174247031] [ocp3cgvshvh1_admin6] nodeJS - storeForgotten
[2024-09-17T01:01:47.235] [WARN] [localhost] [2174247031] [ocp3cgvshvh1_admin] nodeJS - error description: errorId = Other error
tail: /var/log/onlyoffice/documentserver/converter/out.log: file truncated
tail: /var/log/onlyoffice/documentserver/docservice/out.log: file truncated
[2024-09-17T06:57:34.217] [ERROR] [localhost] [2174247031] [ocp3cgvshvh1_admin] nodeJS - postData error: url = http://nc.mscsrv.ru/apps/onlyoffice/track?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJ1c2VySWQiOiJhZG1pbiIsIm93bmVySWQiOiJhZG1pbiIsImZpbGVJZCI6MjA1LCJmaWxlUGF0aCI6Ii90ZXN0LmRvY3giLCJzaGFyZVRva2VuIjpudWxsLCJhY3Rpb24iOiJ0cmFjayJ9.KWppx5f5xzwYJhpfMwM5e9g1OqbK0hULvIeblqG0BA4;data = {"key":"2174247031","status":1,"users":["ocp3cgvshvh1_admin"],"actions":[{"type":1,"userid":"ocp3cgvshvh1_admin"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiIyMTc0MjQ3MDMxIiwic3RhdHVzIjoxLCJ1c2VycyI6WyJvY3AzY2d2c2h2aDFfYWRtaW4iXSwiYWN0aW9ucyI6W3sidHlwZSI6MSwidXNlcmlkIjoib2NwM2NndnNodmgxX2FkbWluIn1dLCJpYXQiOjE3MjY1NTYyNTQsImV4cCI6MTcyNjU1NjU1NH0.cTubwgB2haH655jbj9lmnz9DUSa80hwTfiN-biZUBTw"} Error: Error response: statusCode:307; headers:{"location":"https://nc.mscsrv.ru/apps/onlyoffice/track?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJ1c2VySWQiOiJhZG1pbiIsIm93bmVySWQiOiJhZG1pbiIsImZpbGVJZCI6MjA1LCJmaWxlUGF0aCI6Ii90ZXN0LmRvY3giLCJzaGFyZVRva2VuIjpudWxsLCJhY3Rpb24iOiJ0cmFjayJ9.KWppx5f5xzwYJhpfMwM5e9g1OqbK0hULvIeblqG0BA4","date":"Tue, 17 Sep 2024 06:57:34 GMT","content-length":"18","content-type":"text/plain; charset=utf-8"}; body:

Temporary Redirect
    at Request._callback (/snapshot/server/Common/sources/utils.js)
    at Request.self.callback (/snapshot/server/Common/node_modules/request/request.js:185:22)
    at Request.emit (node:events:527:28)
    at Request.<anonymous> (/snapshot/server/Common/node_modules/request/request.js:1161:10)
    at Request.emit (node:events:527:28)
    at IncomingMessage.<anonymous> (/snapshot/server/Common/node_modules/request/request.js:1083:12)
    at Object.onceWrapper (node:events:641:28)
    at IncomingMessage.emit (node:events:539:35)
    at endReadableNT (node:internal/streams/readable:1345:12)
    at processTicksAndRejections (node:internal/process/task_queues:83:21)

docker compose section

  #OnlyOffice Server
  onlyoffice:
    container_name: onlyoffice
    depends_on:
      - mariadb
      - onlyoffice-rabbitmq
    environment:
      - DB_TYPE=mysql
      - DB_HOST=mariadb
      - DB_PORT=3306
      - DB_NAME=onlyoffice
      - DB_USER=onlyoffice
      - DB_PWD=$ONLY_OFFICE_MYSQL
      - AMQP_URI=amqp://guest:guest@onlyoffice-rabbitmq
      - JWT_ENABLED=true
      - JWT_SECRET=$JWT_SECRET
      - JWT_HEADER=Authorization
      - JWT_IN_BODY=true
    image: onlyoffice/documentserver:latest
    networks:
      - t2_proxy
    stdin_open: true
    tty: true
    restart: always
    labels:
      - "traefik.enable=true"
      - "traefik.docker.network=t2_proxy"
      ## HTTP Routers
      - "traefik.http.routers.onlyoffice-rtr.entrypoints=https"
      - "traefik.http.routers.onlyoffice-rtr.rule=Host(`onlyoffice.$DOMAINNAME_CLOUD_SERVER`)"
      - "traefik.http.routers.onlyoffice-rtr.tls=true"
      - "traefik.http.routers.onlyoffice-rtr.middlewares=onlyoffice-headers"
      - "traefik.http.middlewares.onlyoffice-headers.headers.customrequestheaders.X-Forwarded-Proto=https"
      - "traefik.http.middlewares.onlyoffice-headers.headers.accesscontrolalloworiginlist=*"
      ## HTTP Services
      - "traefik.http.routers.onlyoffice-rtr.service=onlyoffice-svc"
      - "traefik.http.services.onlyoffice-svc.loadbalancer.server.port=80"
    volumes:
      - $DOCKERDIR/appdata/onlyoffice/document_data:/var/www/onlyoffice/Data
      - $DOCKERDIR/appdata/onlyoffice/document_log:/var/log/onlyoffice

  onlyoffice-rabbitmq:
    container_name: onlyoffice-rabbitmq
    image: rabbitmq
    networks:
      - t2_proxy
    restart: always
    expose:
      - '5672'

root@17e009c5e365:/var/log/onlyoffice/documentserver/docservice# cat out.log

[ERROR] [localhost] [2174247031] [ocp3cgvshvh1_admin] nodeJS - postData error: url = http://nc.mscsrv.ru/apps/onlyoffice/track?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJ1c2VySWQiOiJhZG1pbiIsIm93bmVySWQiOiJhZG1pbiIsImZpbGVJZCI6MjA1LCJmaWxlUGF0aCI6Ii90ZXN0LmRvY3giLCJzaGFyZVRva2VuIjpudWxsLCJhY3Rpb24iOiJ0cmFjayJ9.KWppx5f5xzwYJhpfMwM5e9g1OqbK0hULvIeblqG0BA4;data = {"key":"2174247031","status":1,"users":["ocp3cgvshvh1_admin"],"actions":[{"type":1,"userid":"ocp3cgvshvh1_admin"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiIyMTc0MjQ3MDMxIiwic3RhdHVzIjoxLCJ1c2VycyI6WyJvY3AzY2d2c2h2aDFfYWRtaW4iXSwiYWN0aW9ucyI6W3sidHlwZSI6MSwidXNlcmlkIjoib2NwM2NndnNodmgxX2FkbWluIn1dLCJpYXQiOjE3MjY1NTYyNTQsImV4cCI6MTcyNjU1NjU1NH0.cTubwgB2haH655jbj9lmnz9DUSa80hwTfiN-biZUBTw"} Error: Error response: statusCode:307; headers:{"location":"https://nc.mscsrv.ru/apps/onlyoffice/track?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJ1c2VySWQiOiJhZG1pbiIsIm93bmVySWQiOiJhZG1pbiIsImZpbGVJZCI6MjA1LCJmaWxlUGF0aCI6Ii90ZXN0LmRvY3giLCJzaGFyZVRva2VuIjpudWxsLCJhY3Rpb24iOiJ0cmFjayJ9.KWppx5f5xzwYJhpfMwM5e9g1OqbK0hULvIeblqG0BA4","date":"Tue, 17 Sep 2024 06:57:34 GMT","content-length":"18","content-type":"text/plain; charset=utf-8"}; body:
Temporary Redirect
    at Request._callback (/snapshot/server/Common/sources/utils.js)
    at Request.self.callback (/snapshot/server/Common/node_modules/request/request.js:185:22)
    at Request.emit (node:events:527:28)
    at Request.<anonymous> (/snapshot/server/Common/node_modules/request/request.js:1161:10)
    at Request.emit (node:events:527:28)
    at IncomingMessage.<anonymous> (/snapshot/server/Common/node_modules/request/request.js:1083:12)
    at Object.onceWrapper (node:events:641:28)
    at IncomingMessage.emit (node:events:539:35)
    at endReadableNT (node:internal/streams/readable:1345:12)
    at processTicksAndRejections (node:internal/process/task_queues:83:21)
2

Close the Thread, because after all nextcloud tunning - problem have disapeared

3

Hello @bigAboo

Glad to know that you’ve managed to resolve this situation.

1 Like