My screen record showing an attempt to open the sample document
Thank you for the provided details, we are looking into it.
Have you found the resolution, I am facing the same issue on android , desktop version works ok and sample files also work.
after Preparing to open
I get message
Connection lost the viewer mode is enabled
Than nothing happens, pls suggest the resolution
Hello @pioneer
We are still working on it. Once we get any results, we will update the thread.
Hello @Anyum
We have released v.8.0 for Android. Could you please double-check the situation on the latest version?
Hello! Sorry for the late reply!
After I reinstalled this app on my Android phone (version 8.1.0), all the problems are gone. The files (samples and all of my local files) can be opened and edited. Thank you for working on this bug!
Here’s a screenshot of me trying to create a Word document.
1 Like
Hello @Anyum
Thanks for the feedback!
Hi folks,
I am new to OO and run into the same issue with version 8.3 on Android (Pixel 5). 100% reproducible until I clear the app cache. Is there any other information I can provide to help you get rid of that issue?
Hello @denusq
I believe we need to start from scratch. Please make sure that you are using the latest version (v.8.3.1) and record a video file with your test. Additionally, we need the exact version of your OS.