Can't download plugins

I haven’t been able to install plugins from the built-in store.
They are fetched and displayed correctly, but the “Install” button doesn’t work, so the plugin doesn’t get installed.
For now, I’ve been installing them manually from the GitHub repository. The manager shows me an option to update them, but it also does nothing.

OS version: Windows 11 24H2 (26100.3476)
App version: 8.3.0.97 (x64 msi)
Downloaded from: ONLYOFFICE website

Hello @Jones,
Please provide the screen recording of the issue reproduction steps with the editor in debug mode (Running in debug mode on Windows | ONLYOFFICE)

Hello. Apologize for getting back quite late on this. Kept a watch on the developer console and the network logger while trying to install a plugin, but I didn’t notice any meaningful messages on both and in fact, the console didn’t print anything at all.
I recorded a small video, but I can’t upload as I still have “new user” status.

Now you should be able to upload files.
Also, could you please clarify which version you are currently using?

The same thing happens to me too, I click on install, it seems to be installed, but when I log in again it asks me to install it again. The versión I use is 8.3.3.21 (x64 exe).

Please provide the following additional info:

  1. OS on which you are running Desktop Editors and type of installation
  2. A screen recording demonstrating the issue with debug mode turned on

I have encountered the same problem. My system is ubuntu 22.04 and the version of onlyoffice is 8.3. When I press install on the plugins manager, it looks running for several seconds, but it remains uninstall.

I have upgrade the version from 8.3.1 to 8.3.3 and it give the same problem.

We are analyzing the issue. Please also specify the installation type on Ubuntu 22.04 that you used

bash> ls onlyoffice-desktopeditors_amd64.deb
288628396 6月 12 13:27 onlyoffice-desktopeditors_amd64.deb

This is my installed package of version 8.3.3.

Please provide the screen recording of the issue reproduction