Cannot open or edit documents on the example server

Docs
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1

Hi everyone! I just installed OnlyOffice document server via docker to use with my Nextcloud setup. Installation went well, I can access the welcome page of OnlyOffice and started the test example server to see what it looks like. However, when I open a document, I am first faced with a long document loading and then with the error message “The file cannot be accessed right now”.
Also, when I try to integrate OnlyOffice to my Nextcloud, I does not work. But I believe solving this configuration issue I have with the test example will also help me with Nextcloud.
I looked up a bunch of youtube tutorials and posts on various forums but it didn’t help, unfortunately.

Any ideas on what may be wrong ?

Document Server version: latest (I installed it a few days ago)
Type of installation of the Document Server : Docker
OS: Ubuntu 22.04
Browser version: Firefow 124.0.1

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2

Hello,
Please provide the following additional info:

  1. The version of installed Document Server
  2. Document Server logs as a file (/var/log/onlyoffice/documentserver inside the container)
3

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==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2025-05-16T09:19:27.696] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: read ECONNRESET
    at TCP.onStreamRead (node:internal/stream_base_commons:217:20)

==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2025-05-16T09:19:29.613] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: read ECONNRESET
    at TCP.onStreamRead (node:internal/stream_base_commons:217:20)

==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2025-05-16T09:19:31.701] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: read ECONNRESET
    at TCP.onStreamRead (node:internal/stream_base_commons:217:20)

==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2025-05-16T09:19:33.619] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: read ECONNRESET
    at TCP.onStreamRead (node:internal/stream_base_commons:217:20)

==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2025-05-16T09:19:35.707] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: read ECONNRESET
    at TCP.onStreamRead (node:internal/stream_base_commons:217:20)
4

From the logs excerpt that you provided it can be seen that the issue is related to Rabbitmq (it would be much more helpful if you provided full logs).
Also, the following information is needed:

  1. Are you using internal or external rabbitmq?
  2. What is the rabbitmq version?
  3. service rabbitmq-server status command’s output
  4. netstat -tulpn | grep 5672 command’s output
  5. rabbitmq logs: /var/log/rabbitmq
  6. local.json (/etc/onlyoffice/documentserver/local.json)