Cannot GET /8.2.2-56%2026%20f3%2025%20d5%2021%20cf%20aa%20ff%20bf%20da%2064%20a0%20d3%2065%20f4/web-apps/apps/documenteditor/main/index.html

Docs
1

Operating System of DocumentServer

Windows Server

Version information

8.2.2

Actual Behavior

When I create new Document in this example page.
I got error message “Cannot GET /8.2.2-91%20cd%200a%20ec%2060%2038%203f%20a9%20ba%20ea%20cb%203d%20de%203f%205%2041/web-apps/aps/documenteditor/main/index,html”, and http code is 404.

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Reproduction Steps

Since my server cannot connect to network, I have to install Onlyoffice offline.

  1. Get all addtional tasks with versions using Onlyoffice installer
  2. Install them one by one with exactly same version
  3. Install Onlyoffice
  4. Start the example service and go to test example
  5. Click Document

Additional information

My server is Windows Server 2016 DataCenter in Chinese.

All sevices of Onlyoffice are in running status.
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And index.html is exsiting.
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In this error message, “Cannot GET /8.2.2-91%20cd%200a%20ec%2060%2038%203f%20a9%20ba%20ea%20cb%203d%20de%203f%205%2041/web-apps/aps/documenteditor/main/index,html”, it seems there are extra spaces (%20) in this URL, I tried to remove all of them, it works fine.

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2

Hello @zhuchen,

Please update your Document Server to its current version 8.3.0.
https://download.onlyoffice.com/install/documentserver/windows/onlyoffice-documentserver.exe

If the issue persists after the update, remove spaces from the cache tag in these lines in the following files
DSinstallationpath\web-apps\apps\api\documents\api.js
const ver = '/8.3.0-*********';

DSinstallationpath\nginx\conf\includes\ds-cache.conf
set $cache_tag "*********";

After that restart all ONLYOFFICE DocumentServer services in Windows Services and let me know the results.

1 Like
3

Thank you very much, my problem has been solved !
I didn’t upgrade, I just remove spaces from the cache tag in these lines in the two files. Then my document can be edited.

1 Like