ONLYOFFICE Mobile: Documents / Projects / Web Editors
Do you want to: Suggest a feature / Report a bug / Ask a how-to question
For feature suggestions, describe the result you would like to achieve in detail.
For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem.
Device:
OS version: Android 11
App version: 8.0.1, build 533
Mode: Connect to Cloud / On Device
Additional information:
Any relevant details about the situation. You can also attach images and videofile to the post (or to place them to external storage)
Hello,
I created a space on Onlyoffice DocSpace that I use on my computer.
I cannot log into this space from the Android app that I installed later. How can I do that?
When I try to use my DocSpace credits, I get “unauthorised request”.
Thank you.
Hi @VincentRC 
Please provide the following information to help us diagnose the issue:
-
Have you made any recent changes to the security settings?
-
Can you share a video recording that shows the login problem in the mobile app?
Hello Nikolas,
1- No, I haven’t made any change to security settings.
2- Here are some screenshots (not much to see) :
Thank you for your help.
I apologize for the long wait 
- Are you sure you are correctly entering your existing credits on your mobile device?
- After resetting your password and creating a new one, does the problem persist when logging in on your mobile device?
- What is the URL of your DocSpace portal?
Hello Nikolas,
Never mind, you don’t need to apologize.
1- Sure, because I use a password manager.
2- I’ll try
3- xxxx.onlyoffice.com
Thank you.
Have de nice day/night.
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Hello Nikolas,
I won’t have time to do that before this weekend or even next week.
I’ll tell you when it’s done. 
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