I’m having a problem with onlyoffice solution installed as an official image. the solution is deployed withing an infrastructure with an apache server that push all requests from api to the onlyoffice and visa versa.
I can upload a file (ODT), I have no issues, the POST request is OK all the headers are correctly set and authentication, I get 200 with {“type”:“save”,“status”:“ok”,“data”:“oEUe8_3459”}
Once the page is reloaded trying the GET the file request, the file is then empty, without any errors on neither the logs or on browser console, except the websocket
GET
wss://private_url/7.1.1-23/doc/Qx5tu/c/182/z0nxzb4w/websocket 400 bad request
Firefox can’t estalish connextion to the server at the address wss://private_url/7.1.1-23/doc/Qx5tu/c/182/z0nxzb4w/websocket.
The file empty, and I explored many solution but I stil can’t resolve this one. Can you please help ?
Attached some screenshots
Hello,
Please provide the following info:
Does the issue occur with all files or with the particular one?
Please confirm - are you using DocSpace Cloud?
Hello Dmiriiv, thank you for taking the time to reply,
The problem is not related to a specific file, it’s not working for any file, Once uploaded, the file is empty, I’v checked on tyhe server, the cached file have 0 octet in size.
To be honest, I’v choosen the close category that I can find, I’m using just the offical docker image onlyoffice as a application container. not sure about DocSpace Cloud thing.
I can provide further information if needed, technically speaking
So, could you please clarify which product you are using? Is it DocSpace or Onlyoffice Docs? If it is Docs, are you integrating it with your own document storage and management system?
Please provide Document Server logs (/var/log/onlyoffice/documentserver - inside Docker container)
Also, pay attention to the fact that the version you are using is very old and is not currently supported, we strongly recommend to update to the latest 8.2.2 version
