Control Panel in OnlyOffice Group Server (Linux/Ubuntu) cannot connect to Backup/Restore option: “Error while fetching data”. The configuration however is adjusted to the system in config.json und production.json. What else needs to be modified? I cannot find any relevant instructions on how to connect Control Panel to Community Server in order to get onlyoffice data access. Any ideas?
Hello @Gery
Please point me to the guide which you used for installation. Control Panel is included to all Groups\Workspace installations and it should work out-of-the-box.
Also please let us know your component versions, reproduce the issue (make screenshots) and provide us with Community server and Control Panel logs folders. For package installation, they’re located here: /var/log/onlyoffice/
- The guide for installation I used is: Installing ONLYOFFICE Groups for Debian, Ubuntu, and derivatives - ONLYOFFICE
The installation step is described at the end of the page:
Install ONLYOFFICE Groups:
sudo apt-get install onlyoffice-controlpanel onlyoffice-communityserver
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The component versions are: Control Panel: 3.1.1 – Community Server: 12.1.0 - Linux/Ubuntu 22.04.2 LTS
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Description: Control Panel in OnlyOffice Group Server (Linux/Ubuntu) cannot connect to Portal Data for Backup and Restore: “Error while fetching data”. The configuration in Control Panel however is adjusted to my system.
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Logs Folders: I don’t know which logs folders exactly you need.
Just to clarify the situation. Did you run all installation steps on this page for manual installation? I mean dependencies installation (Mono, Nginx, etc.).
Logs Folders: I don’t know which logs folders exactly you need.
If it’s possible, please provide us with entire folder. I believe we have to check out all of them.