AscFonts.onLoadModule is not a function

AscFonts.onLoadModule is not a function.

Deploy Platform: CentOS Linux release 7.7.1908 (Core)

Docker Image: docker pull onlyoffice/documentserver:7.5.1

Browser: Chrome Version 122.0.6261.112 (arm64)

Description: After the service is started, it will exit the interface after a period of time after operating the document. The docker log shows AscFonts.onLoadModule is not a function.

Hello,
Please provide the following additional info:

  1. Full Document Server logs directory (as an archive file) after reproducing the issue - /var/log/onlyoffice/documentserver inside the container
  2. What do you integrate Document Server with? (for example, Nextcloud, Alfresco, etc.)
  3. Docker version
  4. docker ps -a command’s output
 * Starting PostgreSQL 14 database server
   ...done.
 * Starting RabbitMQ Messaging Server rabbitmq-server
   ...done.
psql:/var/www/onlyoffice/documentserver/server/schema/postgresql/removetbl.sql:4: NOTICE:  table "doc_callbacks" does not exist, skipping
psql:/var/www/onlyoffice/documentserver/server/schema/postgresql/removetbl.sql:9: NOTICE:  function merge_db(pg_catalog.varchar,int2,int8,pg_catalog.timestamp,pg_catalog.varchar,int8,int8) does not exist, skipping
psql:/var/www/onlyoffice/documentserver/server/schema/postgresql/removetbl.sql:10: NOTICE:  function merge_db(pg_catalog.varchar,int2,int4,pg_catalog.timestamp,pg_catalog.varchar,int4,int4) does not exist, skipping
psql:/var/www/onlyoffice/documentserver/server/schema/postgresql/removetbl.sql:11: NOTICE:  function merge_db(pg_catalog.varchar,int2,int4,pg_catalog.timestamp,int4,int4,text,text) does not exist, skipping
Starting supervisor: supervisord.
cron: unrecognized service
 * Starting nginx nginx
   ...done.
Generating AllFonts.js, please wait...Done
Generating presentation themes, please wait...Done
Generating js caches, please wait...Done
ds:docservice: stopped
ds:docservice: started
ds:converter: stopped
ds:converter: started
sed: cannot rename /etc/onlyoffice/documentserver/nginx/includes/sedEEEHgo: Device or resource busy
 * Reloading nginx configuration nginx
   ...done.
JWT is enabled by default. A random secret is generated automatically. Run the command "docker exec docker-0d400 sudo documentserver-jwt-status.sh" to get information about JWT.
tail: inotify cannot be used, reverting to polling: Too many open files
==> /var/log/onlyoffice/documentserver/converter/err.log <==
==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2024-03-15T10:30:39.442] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 24; availableParallelism: undefined
[2024-03-15T10:30:39.444] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-03-15T10:30:39.504] [WARN] [localhost] [docId] [userId] nodeJS - worker 822 started.
[2024-03-15T10:30:39.506] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 24; availableParallelism: undefined
[2024-03-15T10:30:39.506] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-03-15T10:31:17.351] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 24; availableParallelism: undefined
[2024-03-15T10:31:17.352] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-03-15T10:31:17.359] [WARN] [localhost] [docId] [userId] nodeJS - worker 1131 started.
[2024-03-15T10:31:17.361] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 24; availableParallelism: undefined
[2024-03-15T10:31:17.361] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
==> /var/log/onlyoffice/documentserver/docservice/err.log <==
==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2024-03-15T10:30:40.210] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2024-03-15T10:30:40.212] [WARN] [localhost] [docId] [userId] nodeJS - Set services.CoAuthoring.token.enable.browser, services.CoAuthoring.token.enable.request.inbox, services.CoAuthoring.token.enable.request.outbox in the Document Server config to prevent an unauthorized access to your documents and the substitution of important parameters in Document Server requests.
[2024-03-15T10:30:40.213] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2024-03-15T10:30:40.658] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.5.1. Build: 23
[2024-03-15T10:31:15.483] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2024-03-15T10:31:15.484] [WARN] [localhost] [docId] [userId] nodeJS - Set services.CoAuthoring.token.enable.browser, services.CoAuthoring.token.enable.request.inbox, services.CoAuthoring.token.enable.request.outbox in the Document Server config to prevent an unauthorized access to your documents and the substitution of important parameters in Document Server requests.
[2024-03-15T10:31:15.486] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2024-03-15T10:31:15.649] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.5.1. Build: 23
==> /var/log/onlyoffice/documentserver/metrics/err.log <==
==> /var/log/onlyoffice/documentserver/metrics/out.log <==
15 Mar 10:30:38 - [802] reading config file: ./config/config.js
15 Mar 10:30:38 - server is up INFO
==> /var/log/onlyoffice/documentserver/nginx.error.log <==
==> /var/log/onlyoffice/documentserver/metrics/out.log <==
Flushing stats at  Fri Mar 15 2024 10:40:39 GMT+0000 (Coordinated Universal Time)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: {},
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Fri Mar 15 2024 10:50:39 GMT+0000 (Coordinated Universal Time)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 0 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Fri Mar 15 2024 11:00:39 GMT+0000 (Coordinated Universal Time)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 0 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
  1. Deployed via docker swarm
  2. Docker version 20.10.22, build 3a2c30b

Please provide full Document Server logs directory (as an archive file), not as a command’s output.
Also, please clarify, what do you integrate Document Server with?
Finally, we recommend to update your Docker to the current 25.0.4 version, as the version you are using is deprecated (Docker Engine | endoflife.date) and using it may result in different issues

Unable to upload files archive files, provide download address view
documentserver.zip

There is no integration with third party platforms, only in their own development of the website integration

Please try updating your Docker as well as installed Document Server to the latest versions (for Document Server it is version 8.0.1) and check if the issue remains.
If so, please provide us the whole command with which you installed Document Server using Docker (so we would be able to see what you map, etc.).

The docker image has been upgraded, but the problem still exists. The running configuration of docker is shown in the following figure

Hello,

But it can be seen from your screenshot that documentserver:7.5.1 image is still in use.
Also, did you update Docker?
And please provide the full command with which you install Document Server

Errors occur when document server is deployed in the same stack as other services. But when I put only one document server in the stack, the error disappeared. It’s amazing.

Hello,
We recommend to install Document Server on a clean machine to avoid possible conflicts.
Glad to know the issue is resolved.