ONLYOFFICE DocSpace released: improve document collaboration with offices, customers, and partners. Use it for free!
ONLYOFFICE DocSpace released

An error has occurred while opening the file

Cloud
#1

When I used the spring example on the official website, an error occurred in opening the file:An error has occurred while opening the file

微信截图_20230523202814
微信截图_20230523202814969×422 7.33 KB

I hope to get some help, thank you.

Download fail
#2

Hello @caiwei

Do you mean this Java Spring example? If not please elaborate on how you access the application.

#3

Yes, I used the java spring example on the website：

微信截图_20230523213928
微信截图_202305232139281383×549 29.2 KB

#4

Did you configure it as per guide I’ve mentioned?
What installation type (Windows, Linux, Docker) did you use?

#5

Yes, I have configured it according to the guide. I installed it on windows

#6

Please provide a screenshot of the browser console when this error pops up.
Additionally, share Document Server logs that are located in C:\Program Files\ONLYOFFICE\DocumentServer\Log\ after reproducing the issue for analysis.

#7

This is a screenshot of the browser:

微信截图_20230523213928
微信截图_202305232139281730×686 66.2 KB

There are two files in the document server log, the error.log is empty, and the contents of out.log are as follows:

[2023-05-23T22:27:50.660] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2023-05-23T22:27:50.664] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2023-05-23T22:27:51.041] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-windows mode. Version: 7.3.3. Build: 49
[2023-05-23T23:09:52.414] [WARN] [localhost] [1479193272] [userId] nodeJS - checkJwt error: name = JsonWebTokenError message = jwt must be provided token = undefined
[2023-05-23T23:10:39.809] [ERROR] [localhost] [1479193272] [1] nodeJS - postData error: url = http://localhost:8090//IndexServlet/track?fileName=new+%281%29.docx&userAddress=localhost;data = {"key":"1479193272","status":1,"users":["1"],"actions":[{"type":1,"userid":"1"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiIxNDc5MTkzMjcyIiwic3RhdHVzIjoxLCJ1c2VycyI6WyIxIl0sImFjdGlvbnMiOlt7InR5cGUiOjEsInVzZXJpZCI6IjEifV0sImlhdCI6MTY4NDg1NDYzOSwiZXhwIjoxNjg0ODU0OTM5fQ.lwtMw79TdOA6vRn_BCgNvoGeRdlP7jw_TNO1ftNJF60"} Error: Error response: statusCode:404; headers:{"server":"nginx","date":"Tue, 23 May 2023 15:10:39 GMT","content-type":"text/html; charset=utf-8","transfer-encoding":"chunked","connection":"keep-alive","vary":"Accept-Encoding","content-security-policy":"default-src 'none'","x-content-type-options":"nosniff","content-encoding":"gzip"}; body:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Cannot POST //IndexServlet/track</pre>
</body>
</html>

    at Request._callback (C:\snapshot\server\build\server\Common\sources\utils.js)
    at Request.callback (C:\snapshot\server\build\server\Common\node_modules\request\request.js:185:22)
    at Request.emit (events.js:400:28)
    at Request.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1154:10)
    at Request.emit (events.js:400:28)
    at Gunzip.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1076:12)
    at Object.onceWrapper (events.js:519:28)
    at Gunzip.emit (events.js:400:28)
    at endReadableNT (internal/streams/readable.js:1333:12)
    at processTicksAndRejections (internal/process/task_queues.js:82:21)
[2023-05-23T23:11:04.103] [ERROR] [localhost] [1479193272] [1] nodeJS - postData error: url = http://localhost:8090//IndexServlet/track?fileName=new+%281%29.docx&userAddress=localhost;data = {"key":"1479193272","status":1,"users":["1"],"actions":[{"type":1,"userid":"1"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiIxNDc5MTkzMjcyIiwic3RhdHVzIjoxLCJ1c2VycyI6WyIxIl0sImFjdGlvbnMiOlt7InR5cGUiOjEsInVzZXJpZCI6IjEifV0sImlhdCI6MTY4NDg1NDY2NCwiZXhwIjoxNjg0ODU0OTY0fQ._Up9WGMyI0zIwVdhiYAIM1VsfN79dakf3ZNkmsRwg7w"} Error: Error response: statusCode:404; headers:{"server":"nginx","date":"Tue, 23 May 2023 15:11:04 GMT","content-type":"text/html; charset=utf-8","transfer-encoding":"chunked","connection":"keep-alive","vary":"Accept-Encoding","content-security-policy":"default-src 'none'","x-content-type-options":"nosniff","content-encoding":"gzip"}; body:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Cannot POST //IndexServlet/track</pre>
</body>
</html>

    at Request._callback (C:\snapshot\server\build\server\Common\sources\utils.js)
    at Request.callback (C:\snapshot\server\build\server\Common\node_modules\request\request.js:185:22)
    at Request.emit (events.js:400:28)
    at Request.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1154:10)
    at Request.emit (events.js:400:28)
    at Gunzip.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1076:12)
    at Object.onceWrapper (events.js:519:28)
    at Gunzip.emit (events.js:400:28)
    at endReadableNT (internal/streams/readable.js:1333:12)
    at processTicksAndRejections (internal/process/task_queues.js:82:21)
[2023-05-23T23:11:14.243] [ERROR] [localhost] [1717382863] [1] nodeJS - postData error: url = http://localhost:8090//IndexServlet/track?fileName=new+%282%29.docx&userAddress=localhost;data = {"key":"1717382863","status":1,"users":["1"],"actions":[{"type":1,"userid":"1"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiIxNzE3MzgyODYzIiwic3RhdHVzIjoxLCJ1c2VycyI6WyIxIl0sImFjdGlvbnMiOlt7InR5cGUiOjEsInVzZXJpZCI6IjEifV0sImlhdCI6MTY4NDg1NDY3NCwiZXhwIjoxNjg0ODU0OTc0fQ.67ftwjRFqZ02SruUqHnU88EDePhrfgIKm64CkYaqaHA"} Error: Error response: statusCode:404; headers:{"server":"nginx","date":"Tue, 23 May 2023 15:11:14 GMT","content-type":"text/html; charset=utf-8","transfer-encoding":"chunked","connection":"keep-alive","vary":"Accept-Encoding","content-security-policy":"default-src 'none'","x-content-type-options":"nosniff","content-encoding":"gzip"}; body:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Cannot POST //IndexServlet/track</pre>
</body>
</html>

    at Request._callback (C:\snapshot\server\build\server\Common\sources\utils.js)
    at Request.callback (C:\snapshot\server\build\server\Common\node_modules\request\request.js:185:22)
    at Request.emit (events.js:400:28)
    at Request.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1154:10)
    at Request.emit (events.js:400:28)
    at Gunzip.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1076:12)
    at Object.onceWrapper (events.js:519:28)
    at Gunzip.emit (events.js:400:28)
    at endReadableNT (internal/streams/readable.js:1333:12)
    at processTicksAndRejections (internal/process/task_queues.js:82:21)
[2023-05-23T23:14:10.684] [ERROR] [localhost] [1712082450] [1] nodeJS - postData error: url = http://192.168.43.224:8090//IndexServlet/track?fileName=new.docx&userAddress=192.168.43.224;data = {"key":"1712082450","status":1,"users":["1"],"actions":[{"type":1,"userid":"1"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiIxNzEyMDgyNDUwIiwic3RhdHVzIjoxLCJ1c2VycyI6WyIxIl0sImFjdGlvbnMiOlt7InR5cGUiOjEsInVzZXJpZCI6IjEifV0sImlhdCI6MTY4NDg1NDg1MCwiZXhwIjoxNjg0ODU1MTUwfQ.aVsHIeNY7Z4W8JlhJkfGfEl22QSMuv6BIXvf-67KCOM"} Error: Error response: statusCode:404; headers:{"server":"nginx","date":"Tue, 23 May 2023 15:14:10 GMT","content-type":"text/html; charset=utf-8","transfer-encoding":"chunked","connection":"keep-alive","vary":"Accept-Encoding","content-security-policy":"default-src 'none'","x-content-type-options":"nosniff","content-encoding":"gzip"}; body:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Cannot POST //IndexServlet/track</pre>
</body>
</html>

    at Request._callback (C:\snapshot\server\build\server\Common\sources\utils.js)
    at Request.callback (C:\snapshot\server\build\server\Common\node_modules\request\request.js:185:22)
    at Request.emit (events.js:400:28)
    at Request.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1154:10)
    at Request.emit (events.js:400:28)
    at Gunzip.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1076:12)
    at Object.onceWrapper (events.js:519:28)
    at Gunzip.emit (events.js:400:28)
    at endReadableNT (internal/streams/readable.js:1333:12)
    at processTicksAndRejections (internal/process/task_queues.js:82:21)
[2023-05-23T23:15:44.516] [ERROR] [localhost] [-364621041] [1] nodeJS - postData error: url = http://192.168.43.224:8090//IndexServlet/track?fileName=new.xlsx&userAddress=192.168.43.224;data = {"key":"-364621041","status":1,"users":["1"],"actions":[{"type":1,"userid":"1"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiItMzY0NjIxMDQxIiwic3RhdHVzIjoxLCJ1c2VycyI6WyIxIl0sImFjdGlvbnMiOlt7InR5cGUiOjEsInVzZXJpZCI6IjEifV0sImlhdCI6MTY4NDg1NDk0NCwiZXhwIjoxNjg0ODU1MjQ0fQ._CNCDRmi8FWGvhZ2e6FoIgYJ9LkoBS0__ShRHq_Zz2w"} Error: Error response: statusCode:404; headers:{"server":"nginx","date":"Tue, 23 May 2023 15:15:44 GMT","content-type":"text/html; charset=utf-8","transfer-encoding":"chunked","connection":"keep-alive","vary":"Accept-Encoding","content-security-policy":"default-src 'none'","x-content-type-options":"nosniff","content-encoding":"gzip"}; body:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Cannot POST //IndexServlet/track</pre>
</body>
</html>

    at Request._callback (C:\snapshot\server\build\server\Common\sources\utils.js)
    at Request.callback (C:\snapshot\server\build\server\Common\node_modules\request\request.js:185:22)
    at Request.emit (events.js:400:28)
    at Request.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1154:10)
    at Request.emit (events.js:400:28)
    at Gunzip.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1076:12)
    at Object.onceWrapper (events.js:519:28)
    at Gunzip.emit (events.js:400:28)
    at endReadableNT (internal/streams/readable.js:1333:12)
    at processTicksAndRejections (internal/process/task_queues.js:82:21)
[2023-05-23T23:15:46.842] [ERROR] [localhost] [1740597091] [1] nodeJS - postData error: url = http://192.168.43.224:8090//IndexServlet/track?fileName=new.docx&userAddress=192.168.43.224;data = {"key":"1740597091","status":1,"users":["1"],"actions":[{"type":1,"userid":"1"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiIxNzQwNTk3MDkxIiwic3RhdHVzIjoxLCJ1c2VycyI6WyIxIl0sImFjdGlvbnMiOlt7InR5cGUiOjEsInVzZXJpZCI6IjEifV0sImlhdCI6MTY4NDg1NDk0NiwiZXhwIjoxNjg0ODU1MjQ2fQ.9KXBm_CxiyLw5X6xKvfw4VCMIsJ-yuD-cAAq76OYIMo"} Error: Error response: statusCode:404; headers:{"server":"nginx","date":"Tue, 23 May 2023 15:15:46 GMT","content-type":"text/html; charset=utf-8","transfer-encoding":"chunked","connection":"keep-alive","vary":"Accept-Encoding","content-security-policy":"default-src 'none'","x-content-type-options":"nosniff","content-encoding":"gzip"}; body:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Cannot POST //IndexServlet/track</pre>
</body>
</html>

    at Request._callback (C:\snapshot\server\build\server\Common\sources\utils.js)
    at Request.callback (C:\snapshot\server\build\server\Common\node_modules\request\request.js:185:22)
    at Request.emit (events.js:400:28)
    at Request.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1154:10)
    at Request.emit (events.js:400:28)
    at Gunzip.<anonymous> (C:\snapshot\server\build\server\Common\node_modules\request\request.js:1076:12)
    at Object.onceWrapper (events.js:519:28)
    at Gunzip.emit (events.js:400:28)
    at endReadableNT (internal/streams/readable.js:1333:12)
    at processTicksAndRejections (internal/process/task_queues.js:82:21)

微信截图_20230524082447

#8

I also found a warning in idea:

微信截图_20230524110509
微信截图_202305241105091846×145 13.1 KB

#9

Did you try to create a file on the example page or did you try to upload your already existing file? If it was existing file, please specify its extension.

#10

no, I run the java spring example of the official website

#11

Please provide logs of Document Server. You can find them in C:\Program Files\ONLYOFFICE\DocumentServer\Log\ for Windows. You can archive them, upload to any cloud storage and send me a link to the archive (do it via PM in terms of safety).
Also, please provide \src\main\resources\application.properties config from Java Spring Example folder too.