After workspace installation with docker, no acces to documents when clicked in the Docs interface

Workspace
1

Hello,

I just installed workspace with docker on debian. Proceeded to an import of a previous backup.
Can see my docs in the interface, but blank screen when click on a doc.

Can see logs when carrying a page, but nothing in the log when click on a doc.

I must say that i’ve made no change on the configuration after installation (except my backup import).

Thanks by advance.

2

Hello @stroncon,
Please provide the following info:

  1. Versions of installed Workspace components (Document Server, Community Server, Control Panel)
  2. Document Server logs (/var/log/onlyoffice/documentserver - Document Server container)
  3. Screen recording of the issue reproduction, so we could better understand the essence of the issue
3

Hello,
Thanks for your help.

I’ve reinstalled onlyoffice on another server, with deb packages only. Exactly same problem.
so :

community server 12.7.1.1942
documentserver : 8.2.2-22
controlpanel : 3.5.4.541

The browser is a blank screen (see attached)
No log entry for these access.

It’s like if it was “before” nginx, a server error. Can’t understand why, because URL is well formed.

Precision : the error occures only with paths like /Products/Files/DocEditor.aspx?fileid=XXX.
No problem for images etc…

Thx.

Capture d’écran du 2025-02-04 11-43-59
Capture d’écran du 2025-02-04 11-43-59721×365 18.1 KB

4

hi,

I can find these logs lines in /var/log/onlyoffice/nginx.access :

[04/Feb/2025:22:13:56 +0000] “GET /Products/Files/DocEditor.aspx?fileid=30285 HTTP/2.0” 500 86 “https://xxxxxxxx.xxx/Products/Files/” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36”

no other log lines

I also noticed that the webstudio directory (var/www/onlyoffice/webStudio) contains empty files with this thext “This is a marker file generated by the precompilation tool, and should not be deleted!”.
Seems not normal, but i don’t know anything about asp…

Thx.

5

Were there any errors during the installation process?
Also, please provide docker ps command’s output.
Do you mean that there are absolutely no logs in the above-mentioned directories?

6

Sorry, there are logs, but only one line about this ^problem (error 500).
No others error log entries

Can’t show you docker output because, as i’ve said yesterday, I switched to a debian package install now. And I have exactly the same problem.

During the docker installation, no error.
During the deb installation, problems with the buster distro source-list.
I’ve done the installation many times before ending. Solved when I’ve used Debian 11 instead of debian 12.

I have two hypothesis :

  • obsolete configuration for nginx files (perhaps a version conflict between modules ?)
  • problem with the webStudio.

In fact, I had a stable installation since 2022, on bookworm in deb packages. Last week, I updated the repositories and the webstudio files disappeared. I wanted to reinstall and that’s how I lost my server. I have my bakups but can’t reinstall.

I tested the installation on three different servers and the only time it worked was a freshly reconfigured server, downgraded to debian 10 (except for the 500 error from the documentserver)