ONLYOFFICE Docs v6.4 with conditional formatting, new scaling options, and WOPI protocol support
ONLYOFFICE Docs v6.4 released

After installing onlyoffice on Windows 10, open file always tips "loading document"

After installing onlyoffice on Windows 10, you will always be prompted with “loading document” when you open the file. There is no error in the debugging console, and the functions of uploading and downloading files are normal


Besides, in the log, except for the log under docservice / out, there are no log files in other directories
C:\Program Files\ONLYOFFICE\DocumentServer\Log\docservice\out:

[2021-10-11T15:32:17.810] [WARN] nodeJS - Express server starting…
[2021-10-11T15:32:17.816] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. File system | Node.js v16.11.0 Documentation
[2021-10-11T15:32:18.141] [WARN] nodeJS - Express server listening on port 8000 in production-windows mode. Version: 6.4.1. Build: 45
[2021-10-11T15:34:52.112] [WARN] nodeJS - sqlQuery error sqlCommand: INSERT INTO task_result (id, status, status_info, :
error: 关系 “task_result” 不存在
at Parser.parseErrorMessage (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:287:98)
at Parser.handlePacket (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:126:29)
at Parser.parse (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:39:38)
at Socket.stream.on (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\index.js:11:42)
at Socket.emit (events.js:198:13)
at addChunk (_stream_readable.js:288:12)
at readableAddChunk (_stream_readable.js:269:11)
at Socket.Readable.push (_stream_readable.js:224:10)
at TCP.onStreamRead [as onread] (internal/stream_base_commons.js:94:17)
[2021-10-11T15:34:52.112] [ERROR] nodeJS - error receiving response: docId = undefined type = auth
error: 关系 “task_result” 不存在
at Parser.parseErrorMessage (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:287:98)
at Parser.handlePacket (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:126:29)
at Parser.parse (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:39:38)
at Socket.stream.on (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\index.js:11:42)
at Socket.emit (events.js:198:13)
at addChunk (_stream_readable.js:288:12)
at readableAddChunk (_stream_readable.js:269:11)
at Socket.Readable.push (_stream_readable.js:224:10)
at TCP.onStreamRead [as onread] (internal/stream_base_commons.js:94:17)
[2021-10-11T15:35:33.771] [WARN] nodeJS - sqlQuery error sqlCommand: INSERT INTO task_result (id, status, status_info, :
error: 关系 “task_result” 不存在
at Parser.parseErrorMessage (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:287:98)
at Parser.handlePacket (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:126:29)
at Parser.parse (C:\snapshot\server\build\server\DocService\node_modules\pg-protocol\dist\parser.js:39:38)
at Socket.stream.on (C:\snapshot\server\b

and i restart the docService
logs:[2021-10-11T16:53:18.498] [WARN] nodeJS - Express server starting…
[2021-10-11T16:53:18.502] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. File system | Node.js v16.11.0 Documentation
[2021-10-11T16:53:18.617] [WARN] nodeJS - Express server listening on port 8000 in production-windows mode. Version: 6.4.1. Build: 45

I do it the way this website does

https://helpcenter.onlyoffice.com/installation/docs-enterprise-install-windows.aspx?_ga=2.31283583.1578889931.1633921936-2048062359.1632643362

Hello,

You need Windows Server 2012 or higher to install the Document Server:
https://helpcenter.onlyoffice.com/installation/docs-enterprise-sys-reqs-windows.aspx

Can I install on a virtual machine?
my system is windows10

and i increase memory and restart, still have some problem
resolved that problem but now tips this …

Yes, you can. Please try installing on Windows Server 2012 VM. Please make sure the VM specs correspond to the system requirements.

i use the windos10 VM. Isn’t he taller than windows server 2012? But the questions I replied to you above still happened :sob: :sob: :sob:

You need a SERVER OS version for Document Server installation, not a desktop one.