After Docker installation screen stuck at portal startup process

Workspace
1

Type of installation of the Document Server (docker, deb/rpm, exe)
After Docker installation screen stuck at portal startup process for hours

OS: Docker
Browser version:Chrome
Version 94.0.4606.81 (Official Build) (64-bit)

2021-10-08_08h48_46
2021-10-08_08h48_46741×645 6.79 KB

2

Hello,
Please run these commands and provide screenshots of the output:

  1. docker ps
  2. docker exec -it onlyoffice-community-server service monoserve status

Also specify the guide you used for the product installation.

3

docker ps
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
c5f8810101c9 onlyoffice/communityserver:11.5.4.1582 “/app/run-community-…” 7 days ago Up 8 hours 0.0.0.0:80->80/tcp, :::80->80/tcp, 0.0.0.0:443->443/tcp, :::443->443/tcp, 3306/tcp, 5280/tcp, 9865-9866/tcp, 9871/tcp, 9882/tcp, 0.0.0.0:5222->5222/tcp, :::5222->5222/tcp, 9888/tcp onlyoffice-community-server
ab3ed8201190 onlyoffice/controlpanel:3.0.2.395 “/var/www/onlyoffice…” 7 days ago Up 8 hours 80/tcp, 443/tcp onlyoffice-control-panel
e6efb9e19d43 onlyoffice/mailserver:1.6.75 “/bin/sh -c 'export …” 7 days ago Up 8 hours 0.0.0.0:25->25/tcp, :::25->25/tcp, 0.0.0.0:143->143/tcp, :::143->143/tcp, 0.0.0.0:465->465/tcp, :::465->465/tcp, 0.0.0.0:587->587/tcp, :::587->587/tcp, 0.0.0.0:993->993/tcp, :::993->993/tcp, 0.0.0.0:995->995/tcp, :::995->995/tcp, 3306/tcp, 0.0.0.0:4190->4190/tcp, :::4190->4190/tcp, 8081/tcp onlyoffice-mail-server
b8a1137e4071 onlyoffice/documentserver:6.4.1.45 “/app/ds/run-documen…” 7 days ago Up 8 hours 80/tcp, 443/tcp onlyoffice-document-server

docker exec -it onlyoffice-community-server service monoserve status
monoserve: unrecognized service

I installed using this
bash workspace-install.sh -md oo.myurl.com
Installing ONLYOFFICE Docs for Docker on a local server - ONLYOFFICE

4

This is definitely not the guide you used because you installed ONLYOFFICE Workspace with a script: Installing server version using the provided script - ONLYOFFICE

If you are interested in using Document Server only, remove all currently installed containers and follow the guide you linked.

If you are interested in using ONLYOFFICE Workspace, then please try this command and send me the output:
docker exec -it onlyoffice-community-server systemctl status monoserve

5

Hi Carl,
Thank you. I tried with the link you mentioned and its is working now. :slight_smile: