502 Bad Gateway error since last update

Docs
1

I have a problem.
The recent update broke my OnlyOfficeDS.

When I try to go to the URL office.mydomain.com I’m getting:
502 Bad Gateway
openresty

I’m using Nginx Proxy Manager and NextCloud. Each in separate containers. I noticed that NextCloud informed me that OnlyOfficedS is not available and to check the configuration. The configuration is correct.

After clicking save I’m getting:

Error when trying to connect (Server error: `GET https://office.mydomain.com/healthcheck` resulted in a `502 Bad Gateway` response:

502 Bad Gateway

502 Bad Gateway
open (truncated...)
)

I’ve attached log and nginx error log.

Can anyone have a look and help me troubleshoot this?

Type of installation of Workspace: docker
OS: Unraid

Here is the log:

text  error  warn  system  array  login  

Generating presentation themes, please wait...Done
Generating js caches, please wait...Done
ds:docservice: stopped
ds:docservice: started
ds:converter: stopped
ds:converter: started
 * Reloading nginx configuration nginx
   ...done.

==> /var/log/onlyoffice/documentserver/converter/err.log <==

==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2023-11-19T14:52:22.108] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 16; availableParallelism: undefined
[2023-11-19T14:52:22.110] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2023-11-19T14:52:22.120] [WARN] [localhost] [docId] [userId] nodeJS - worker 730 started.
[2023-11-19T14:52:22.123] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 16; availableParallelism: undefined
[2023-11-19T14:52:22.123] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2023-11-19T14:52:54.100] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 16; availableParallelism: undefined
[2023-11-19T14:52:54.102] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2023-11-19T14:52:54.110] [WARN] [localhost] [docId] [userId] nodeJS - worker 1022 started.
[2023-11-19T14:52:54.113] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 16; availableParallelism: undefined
[2023-11-19T14:52:54.113] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers

==> /var/log/onlyoffice/documentserver/docservice/err.log <==

==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2023-11-19T14:50:15.552] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.5.0. Build: 125
[2023-11-19T14:51:55.662] [WARN] [localhost] [docId] [userId] nodeJS - start shutdown:%b true
[2023-11-19T14:51:55.663] [WARN] [localhost] [docId] [userId] nodeJS - active connections: 0
[2023-11-19T14:51:55.663] [WARN] [localhost] [docId] [userId] nodeJS - end shutdown
[2023-11-19T14:52:22.671] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2023-11-19T14:52:22.675] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2023-11-19T14:52:23.121] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.5.1. Build: 23
[2023-11-19T14:52:53.408] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2023-11-19T14:52:53.412] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2023-11-19T14:52:53.584] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.5.1. Build: 23

==> /var/log/onlyoffice/documentserver-example/out.log <==
    at processTicksAndRejections (internal/process/task_queues.js:95:5)
    at async processSave (/snapshot/nodejs/app.js)
    at async processTrack (/snapshot/nodejs/app.js)
    at async /snapshot/nodejs/app.js {
  errno: -2,
  syscall: 'rename',
  code: 'ENOENT',
  path: '/var/lib/onlyoffice/documentserver-example/files/192.168.2.1__172.18.0.1/new.xlsx',
  dest: '/var/lib/onlyoffice/documentserver-example/files/192.168.2.1__172.18.0.1/new.xlsx-history/1/prev.xlsx'
}

==> /var/log/onlyoffice/documentserver/metrics/err.log <==

==> /var/log/onlyoffice/documentserver/metrics/out.log <==
19 Nov 14:33:44 - [689] reading config file: ./config/config.js
19 Nov 14:33:44 - server is up INFO
19 Nov 14:40:53 - [688] reading config file: ./config/config.js
19 Nov 14:40:53 - server is up INFO
19 Nov 14:48:02 - [689] reading config file: ./config/config.js
19 Nov 14:48:03 - server is up INFO
19 Nov 14:49:44 - [694] reading config file: ./config/config.js
19 Nov 14:49:45 - server is up INFO
19 Nov 14:52:21 - [695] reading config file: ./config/config.js
19 Nov 14:52:21 - server is up INFO

==> /var/log/onlyoffice/documentserver/nginx.error.log <==
2023/11/19 14:00:25 [error] 8024#8024: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:00:25 [error] 8024#8024: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:19:55 [error] 8024#8024: *3 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:19:55 [error] 8024#8024: *3 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:34:53 [error] 718#718: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:34:53 [error] 718#718: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:48:10 [error] 718#718: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:48:10 [error] 718#718: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:51:39 [error] 7931#7931: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:51:39 [error] 7931#7931: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"

==> /var/log/onlyoffice/documentserver/spellchecker/err.log <==

==> /var/log/onlyoffice/documentserver/spellchecker/out.log <==
[2023-04-06T21:00:15.865] [WARN] nodeJS - start cluster with 1 workers
[2023-04-06T21:00:15.874] [WARN] nodeJS - worker 1282 started.
[2023-04-06T21:00:16.287] [WARN] nodeJS - Express server starting...
[2023-04-06T21:00:16.350] [WARN] nodeJS - Express server listening on port 8080 in production-linux mode
[2023-04-06T21:00:57.941] [WARN] nodeJS - start cluster with 1 workers
[2023-04-06T21:00:57.951] [WARN] nodeJS - worker 1282 started.
[2023-04-06T21:00:58.404] [WARN] nodeJS - Express server starting...
[2023-04-06T21:00:58.459] [WARN] nodeJS - Express server listening on port 8080 in production-linux mode

==> /var/log/onlyoffice/documentserver/nginx.error.log <==
2023/11/19 14:59:05 [error] 8030#8030: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:59:05 [error] 8030#8030: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"

Nginx.error.log:

2023/11/19 14:00:25 [error] 8024#8024: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:00:25 [error] 8024#8024: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:19:55 [error] 8024#8024: *3 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:19:55 [error] 8024#8024: *3 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:34:53 [error] 718#718: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:34:53 [error] 718#718: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:48:10 [error] 718#718: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:48:10 [error] 718#718: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:51:39 [error] 7931#7931: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2023/11/19 14:51:39 [error] 7931#7931: *1 connect() failed (111: Unknown error) while connecting to upstream, client: 192.168.2.2, server: , request: "GET /example/ HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "192.168.2.5:9090", referrer: "http://192.168.2.5:9090/welcome/"
2

hi @andrzej :handshake:

  1. How did you update OnlyOffice Docs?
  2. What is the status of the services in DS container? Please provide the output of supervisorctl status all.
3

Hi!

  1. I’ve updated it via container update feature in Unraid docker.
  2. Here is the output:
# supervisorctl status all
ds:converter                     RUNNING   pid 1016, uptime 2 days, 23:11:51
ds:docservice                    RUNNING   pid 1004, uptime 2 days, 23:11:52
ds:example                       STOPPED   Not started
ds:metrics                       RUNNING   pid 695, uptime 2 days, 23:12:23
#
4

I’ll leave here the instructions on updating OnlyOffice Docs for Docker.

https://helpcenter.onlyoffice.com/installation/docs-community-update-docker.aspx

Try reinstalling OnlyOffice Docs.

5

It seems like there might be some problem between Nginx Proxy Manager and OnlyOffice.
Maybe I should do the whole new install and get a new SSL certificate.
Do you have a tutorial how to properly copy SSL certificates?
Does OnlyOffice accept .pem certificate files?

6

Running ONLYOFFICE Docs using HTTPS

https://helpcenter.onlyoffice.com/installation/docs-community-install-docker.aspx

7

Thank you.
Fixed it by making a fresh install. New SSL certificate and switching to https in console.

1 Like