1. After generating documents with docbuilder interface,

Document Builder
1
  1. Invoke docbuilder interface to generate document
{
    "key": "bld_860fb4d98bff0145",
    "urls": {
        "SampleText.docx": "https://xx/cache/files/data/bld_860fb4d98bff0145/output/SampleText.docx/SampleText.docx?md5=sMLC2dFYGy1a9IKuZxEmjw&expires=1733385244&filename=SampleText.docx"
    },
    "end": true
}

得到key，urls

  1. An error message is displayed during preview
window.docEditor = new DocsAPI.DocEditor("placeholder",
            {
                "document": {
                    "fileType": "docx",
                    "key": "bld_860fb4d98bff0145",
                    "title": "SampleText.docx",
                    "url": 'https://xx/cache/files/data/bld_860fb4d98bff0145/output/SampleText.docx/SampleText.docx?md5=sMLC2dFYGy1a9IKuZxEmjw&expires=1733385244&filename=SampleText.docx'
                },
                "documentType": "word",
                "editorConfig": {
                    "mode": "view",
                },
                "height": "100%",
                "width": "100%",
                "token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJkb2N1bWVudCI6eyJmaWxlVHlwZSI6ImRvY3giLCJrZXkiOiJibGRfZTA4ODU1OTkzZTI3ZTU2OCIsInRpdGxlIjoiU2FtcGxlVGV4dC5kb2N4IiwidXJsIjoiaHR0cHM6Ly9vbmx5b2ZmaWNlLmNwc29sLm5ldC9jYWNoZS9maWxlcy9kYXRhL2JsZF9lMDg4NTU5OTNlMjdlNTY4L291dHB1dC9TYW1wbGVUZXh0LmRvY3gifSwiZG9jdW1lbnRUeXBlIjoid29yZCIsImVkaXRvckNvbmZpZyI6eyJtb2RlIjoidmlldyJ9LCJ3aWR0aCI6IjEwMCUiLCJoZWlnaHQiOiIxMDAwJSJ9.MuYlDz5U-Y624-qH-vgy72GWYgLzlfaNvxQ0ap2hM-A"
            });

Prompt error：
An error has occurred while opening the file.

Could you tell me what caused the problem，thank you

2

Hi @css :handshake:

  • Check browser console when opening a document for editing:
  1. Open a document and wait until page is loaded;
  2. Open browser console (F12 in most browsers);
  3. Reload page with opened browser console.

Once page is loaded again, check Console and Network tabs for any error entries. If there are any, please make screenshots of them.

3

upd.

The keys in your example and in your token are indeed different.

In your example: bld_860fb4d98bff0145
In your token: bld_e08855993e27e568

The links also differ:

Example: https:// xx/cache/files/data/bld_860fb4d98bff0145/output/SampleText.docx/SampleText.docx?md5=sMLC2dFYGy1a9IKuZxEmjw&expires=1733385244&filename=SampleText.docx

Token: https:/ /xx/cache/files/data/bld_e08855993e27e568/output/SampleText.docx