Trouble to download via "download as" from File menu

ahassain · 5 June 2024 13:48

The change has been operated

docker exec -it onlyoffice-onlyoffice-documentserver-1 /bin/bash
root@222b14f30c95:/# cat ./etc/hosts
127.0.0.1 localhost
::1 localhost ip6-localhost ip6-loopback
fe00::0 ip6-localnet
ff00::0 ip6-mcastprefix
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters
10.75.22.129 nam-gedt.ansm-intra.fr
192.168.64.4 222b14f30c95
10.75.22.130 nam-onlyofficet.ansm-intra.fr

After that, the tset example works fine !
BUT, in our application the initial behaviour remains the same. Please have a look on logs below when use “dowload as”

[2024-06-05T13:45:41.339] [DEBUG] [localhost] [c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277] [userId] nodeJS - Start downloadAs: {"c":"save","id":"c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277","userid":"ahassain","tokenSession":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJkb2N1bWVudCI6eyJrZXkiOiJjMDhmMWE1NS0zNTYyLTRlM2YtYTg5Ny01NWRhNjEwNmIzZTVfMTcxNzU5NDYzNjI3NyIsInBlcm1pc3Npb25zIjp7ImVkaXQiOnRydWUsImNvcHkiOnRydWUsInByaW50IjpmYWxzZX19LCJlZGl0b3JDb25maWciOnsidXNlciI6eyJpZCI6ImFoYXNzYWluIiwibmFtZSI6IkFoYXNzYWluIiwiaW5kZXgiOjJ9LCJkc192aWV3IjpmYWxzZSwiZHNfaXNDbG9zZUNvQXV0aG9yaW5nIjpmYWxzZSwiZHNfc2Vzc2lvblRpbWVDb25uZWN0IjoxNzE3NTk0NjM5MDAxfSwiaWF0IjoxNzE3NTk0NjM5LCJleHAiOjE3MjAxODY2Mzl9.r2ku8w8jCsuqdkM0OsXCm7lN1Uhu5Fio-vqDiUBNcRI","outputformat":65,"title":"Nouvelle fiche.docx","nobase64":true,"lcid":12,"savetype":3,"saveindex":1,"userconnectionid":"ahassain2"}
[2024-06-05T13:45:41.340] [DEBUG] [localhost] [c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277] [userId] nodeJS - checkJwt success: decoded = {"document":{"key":"c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277","permissions":{"edit":true,"copy":true,"print":false}},"editorConfig":{"user":{"id":"ahassain","name":"Ahassain","index":2},"ds_view":false,"ds_isCloseCoAuthoring":false,"ds_sessionTimeConnect":1717594639001},"iat":1717594639,"exp":1720186639}
[2024-06-05T13:45:41.365] [DEBUG] [localhost] [c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277] [userId] nodeJS - End downloadAs: {"type":"save","status":"ok","data":"c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277_8417"}
[2024-06-05T13:45:41.559] [INFO] [localhost] [c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277] [userId] nodeJS - receiveTask start: {"ctx":{"tenant":"localhost","docId":"c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277","userId":"userId","shardKey":"https://nam-gedt.ansm-intra.fr/any/rest/wopihost/files/c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277"},"cmd":{"c":"save","id":"c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277","userid":"ahassain","userindex":2,"tokenSession":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJkb2N1bWVudCI6eyJrZXkiOiJjMDhmMWE1NS0zNTYyLTRlM2YtYTg5Ny01NWRhNjEwNmIzZTVfMTcxNzU5NDYzNjI3NyIsInBlcm1pc3Npb25zIjp7ImVkaXQiOnRydWUsImNvcHkiOnRydWUsInByaW50IjpmYWxzZX19LCJlZGl0b3JDb25maWciOnsidXNlciI6eyJpZCI6ImFoYXNzYWluIiwibmFtZSI6IkFoYXNzYWluIiwiaW5kZXgiOjJ9LCJkc192aWV3IjpmYWxzZSwiZHNfaXNDbG9zZUNvQXV0aG9yaW5nIjpmYWxzZSwiZHNfc2Vzc2lvblRpbWVDb25uZWN0IjoxNzE3NTk0NjM5MDAxfSwiaWF0IjoxNzE3NTk0NjM5LCJleHAiOjE3MjAxODY2Mzl9.r2ku8w8jCsuqdkM0OsXCm7lN1Uhu5Fio-vqDiUBNcRI","data":null,"title":"Nouvelle fiche.docx","outputformat":65,"outputpath":"output.docx","savetype":3,"saveindex":1,"status_info":0,"savekey":"c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277_8417","userconnectionid":"ahassain2","lcid":12,"nobase64":true,"originformat":65}}
[2024-06-05T13:45:41.564] [DEBUG] [localhost] [c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277] [userId] nodeJS - receiveTask publish: {"type":"save","status":"ok"}
[2024-06-05T13:45:41.565] [INFO] [localhost] [c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277] [userId] nodeJS - receiveTask end
[2024-06-05T13:45:41.566] [DEBUG] [localhost] [c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277] [userId] nodeJS - pubsub message start:{"type":7,"ctx":{"tenant":"localhost","docId":"c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277","userId":"userId","shardKey":"https://nam-gedt.ansm-intra.fr/any/rest/wopihost/files/c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277"},"cmd":{"c":"save","id":"c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277","userid":"ahassain","userindex":2,"tokenSession":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJkb2N1bWVudCI6eyJrZXkiOiJjMDhmMWE1NS0zNTYyLTRlM2YtYTg5Ny01NWRhNjEwNmIzZTVfMTcxNzU5NDYzNjI3NyIsInBlcm1pc3Npb25zIjp7ImVkaXQiOnRydWUsImNvcHkiOnRydWUsInByaW50IjpmYWxzZX19LCJlZGl0b3JDb25maWciOnsidXNlciI6eyJpZCI6ImFoYXNzYWluIiwibmFtZSI6IkFoYXNzYWluIiwiaW5kZXgiOjJ9LCJkc192aWV3IjpmYWxzZSwiZHNfaXNDbG9zZUNvQXV0aG9yaW5nIjpmYWxzZSwiZHNfc2Vzc2lvblRpbWVDb25uZWN0IjoxNzE3NTk0NjM5MDAxfSwiaWF0IjoxNzE3NTk0NjM5LCJleHAiOjE3MjAxODY2Mzl9.r2ku8w8jCsuqdkM0OsXCm7lN1Uhu5Fio-vqDiUBNcRI","data":null,"title":"Nouvelle fiche.docx","outputformat":65,"outputpath":"output.docx","savetype":3,"saveindex":1,"status_info":0,"savekey":"c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277_8417","userconnectionid":"ahassain2","lcid":12,"nobase64":true,"originformat":65},"output":{"type":"documentOpen","data":{"type":"save","status":"ok"}},"needUrlKey":"c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277_8417/output.docx","needUrlMethod":2,"needUrlType":1}
[2024-06-05T13:45:41.567] [DEBUG] [localhost] [c08f1a55-3562-4e3f-a897-55da6106b3e5_1717594636277] [userId] nodeJS - sendData: type = documentOpen

ahassain · 5 June 2024 13:52

Why, in our context, “Save Copy As” option does not appear as option in File Menu ?

Constantine · 5 June 2024 15:17

As I can see downloadAs task starts and finishes successfully still. It seems like something is blocking download window from appearing. Can you open example once again and try downloading any file from there but not from the editor interface? I mean from here via icon below Download:

In general, does your browser allow downloads from any other source?

By the way, I’ve asked to provide initialization config to see how editor object is defined and with which parameters, it could be possible to find something there:

ahassain · 6 June 2024 10:03

Hi @Constantine

Just to confirm that is possible to download files from “download” icon (see below sceenshot)

and the browser I use allows downloads from any source.

How to find the intializing config you ask me to provide ? is it default.json or something else ?
Thanks in advance

Constantine · 7 June 2024 13:34

Initialization config is a part of integration with your app that defines various parameters with which editor is displayed when opening a document for editing/viewing. As an independent integrator you should know how it is utilized in your integration.

ahassain · 7 June 2024 16:25

Integration of onlyoffice with our app (ECM) is done on WOPI protocol.
please have a look on our app’s logs in debug mode to well understand

20240607_catalina.docx (55.2 KB)

Constantine · 10 June 2024 11:07

Sorry, it was mentioned earlier and I forgot about it.

Considering that there are no errors in logs that may indicate to the root of issue, please try do the following to obtain more information:

Open a document for editing before reproducing the issue;
Open browser console (F12);
Download file via Download as to reproduce the issue;
Check Console and Network tabs of the browser console for any errors.

Share screenshots of any errors you find there for the reference.

ahassain · 10 June 2024 12:42

Hi
In the console it seems mentionned error that tne download was blocked, because the iframe that triggered it has the sandbox option!
In attachment the har file
any error on the GUI

Is there any additionnal config to add on our Reverve Proxy ?

Constantine · 10 June 2024 12:56

First of all, .har files may contain confidential information so I’d recommend avoid sharing such files publicly.

Second, it’d be much easier if you could share requested screenshots of errors directly in thread, i.e. not via an archive.

ahassain · 10 June 2024 13:16

thanks for recommendations !

The download of “https://nam-onlyofficet.ansm-intra.fr/cache/files/data/967c8ce3-aa84-4d5b-a553-c9556564322e_1718024994120_7294/output.docx/CLI-UTI-REF-009.docx?md5=6YmELtyqwY38Jsrn0krEJg&expires=1718025955&WOPISrc=https%3A%2F%2Fnam-gedt.ansm-intra.fr%2Fany%2Frest%2Fwopihost%2Ffiles%2F967c8ce3-aa84-4d5b-a553-c9556564322e_1718024994120&filename=CLI-UTI-REF-009.docx” has been blocked, as the iframe that triggered it has the sandbox option.

Constantine · 11 June 2024 14:24

Thanks. As I can see, frame of your application blocks downloads which explains why download window does not pop up.

Please try adding allow-downloads attribute to your frame and check if situation changes.
By the way, you can take a look at complete list of attributes that are used in our integrated test example with WOPI here for your reference:

github.com

ONLYOFFICE/document-server-integration/blob/333981cdad8553fd7308a3023bcf0f1ca305f5a1/web/documentserver-example/nodejs/views/wopiAction.ejs#L69


      
          
              <script type="text/javascript">
                  var frameholder = document.getElementById('frameholder');
                  var office_frame = document.createElement('iframe');
                  office_frame.name = 'office_frame';
                  office_frame.id = 'office_frame';
          
                  office_frame.title = 'Office Frame';
                  office_frame.setAttribute('allowfullscreen', 'true');
          
                  office_frame.setAttribute('sandbox', 'allow-scripts allow-same-origin allow-forms allow-popups allow-top-navigation allow-popups-to-escape-sandbox allow-downloads allow-modals');
                  office_frame.setAttribute('allow', 'autoplay camera microphone display-capture');
                  frameholder.appendChild(office_frame);
          
                  document.getElementById('office_form').submit();
              </script>
          
          </body>
          
          </html>