I’m working on a doc with a colleague and he received this error message. So he downloaded the doc and did it all local and emailed it over. If all my team do this, it will destroy our productivity. What happened? What should I and he have done? Thanks.
Hello @adam42,
Hi Dmitri,
thanks for replying. I’m not sure how to find the Document Server version number - is it the same version as the OnlyOffice app? If so, it’s 9.9.0.
It’s integrated with NextCloud and I believe it’s Docker - most of the hosting back-end stuff is automated on linux so I suspect it’s Docker. I can ask if necessary. I also can’t access document server logs from my shared host.
Is this a problem that my hosting provider should sort out? I obviously didn’t think so and I was assuming that there might be some sort of action I should take, e.g. clearing the user’s sessions. Is that not useful?
Hello,
Sorry for the delayed response.
You can click here to check the version number:
Does the issue occur only with the particular document? What particular steps led to the issue?
The logs would be essential for the issue analysis (/var/log/onlyoffice/documentserver, for Docker - inside the container)
Hi Dmitri
the problem has not recurred. Since the logs are essential, I’ll alert my web hosting support to this thread, but I have no idea if they keep logs this long - or if they’d follow my request to look here. Fingers crossed.