Network subsystem is down

ssergiio · 10 April 2024 10:07

Do you want to: Report a bug
Document Server version: 8.0.1.1
Type of installation of the Document Server (docker, deb/rpm, exe): docker
OS: Ubuntu Server 22.04
Browser version: Happens on every browser

Hi,

When I try to create a new calendar accessing the server via it’s URL I get a pop-up saying “Network subsystem is down” and the calendar doesn’t gets created:

If I do the same accessing the server via it’s private IP I don’t get any error and the calendar gets created. Those are the errors I see:

The address on the error:

http://docs.****.com/api/2.0/calendar.json

At first I thought it was the reverse proxy so I modified my local DNS server’s to point directly to the OnlyOffice server private IP and the same behaviour is happening.

When trying to access through the private IP all goes as expected:

Nikolas · 11 April 2024 15:35

Hi @ssergiio
Could you please provide the logs in the next post or via direct message
/var/log/onlyoffice/web.api.log

ssergiio · 11 April 2024 19:18

Hi @Nikolas ,

There’s no /var/log/onlyoffice directory on my installation, you can point me to the path?

ssergiio · 12 April 2024 06:31

Hi @Nikolas I’ve finally found it:

2024-04-10 08:52:27,147 WARN [5000] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 08:52:27,147 ERROR [5000] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=17788 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 08:52:27,205 WARN [5020] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 08:52:27,211 ERROR [5020] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=17788&__=17788 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 08:52:27,251 WARN [5019] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 08:52:27,251 ERROR [5019] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=17788&__=17788&__=17788 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 08:52:30,223 ERROR [4502] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/calendar.json - Server error ASC.Common.Radicale.RadicaleException: Network subsystem is down
  at ASC.Common.Radicale.CalDavCalendar.CreateAsync (System.String name, System.String description, System.String backgroundColor, System.Uri uri, System.String userName, System.String authorization) [0x00137] in <af71eb56944f4fed9442e552bab3cf21>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalDavCalendar (System.String name, System.String description, System.String backgroundColor, System.String calDavGuid, System.Uri myUri, System.String currentUserName, System.String email, System.Boolean isSharedCalendar) [0x0011e] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalendar (System.String name, System.String description, System.String textColor, System.String backgroundColor, System.String timeZone, ASC.Web.Core.Calendars.EventAlertType alertType, System.Collections.Generic.List`1[T] sharingOptions, System.String iCalUrl, System.Int32 isTodo) [0x001d0] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,object)
  at ASC.Api.Impl.ApiHttpHandler.DoProcess (System.Web.HttpContextBase context) [0x002ce] in <2547424aac1c450f8915e6cf1e46e6b1>:0 
2024-04-10 08:52:50,119 WARN [5018] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 08:52:50,119 ERROR [5018] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=792770 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 08:52:50,171 WARN [5018] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 08:52:50,177 ERROR [5018] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=792770&__=792770 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 08:52:50,247 WARN [4767] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 08:52:50,255 ERROR [4767] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=792770&__=792770&__=792770 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 09:52:52,789 ERROR [5018] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/calendar.json - Server error ASC.Common.Radicale.RadicaleException: Network subsystem is down
  at ASC.Common.Radicale.CalDavCalendar.CreateAsync (System.String name, System.String description, System.String backgroundColor, System.Uri uri, System.String userName, System.String authorization) [0x00137] in <af71eb56944f4fed9442e552bab3cf21>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalDavCalendar (System.String name, System.String description, System.String backgroundColor, System.String calDavGuid, System.Uri myUri, System.String currentUserName, System.String email, System.Boolean isSharedCalendar) [0x0011e] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalendar (System.String name, System.String description, System.String textColor, System.String backgroundColor, System.String timeZone, ASC.Web.Core.Calendars.EventAlertType alertType, System.Collections.Generic.List`1[T] sharingOptions, System.String iCalUrl, System.Int32 isTodo) [0x001d0] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,object)
  at ASC.Api.Impl.ApiHttpHandler.DoProcess (System.Web.HttpContextBase context) [0x002ce] in <2547424aac1c450f8915e6cf1e46e6b1>:0 
2024-04-10 09:53:39,989 ERROR [4229] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/calendar.json - Server error ASC.Common.Radicale.RadicaleException: Network subsystem is down
  at ASC.Common.Radicale.CalDavCalendar.CreateAsync (System.String name, System.String description, System.String backgroundColor, System.Uri uri, System.String userName, System.String authorization) [0x00137] in <af71eb56944f4fed9442e552bab3cf21>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalDavCalendar (System.String name, System.String description, System.String backgroundColor, System.String calDavGuid, System.Uri myUri, System.String currentUserName, System.String email, System.Boolean isSharedCalendar) [0x0011e] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalendar (System.String name, System.String description, System.String textColor, System.String backgroundColor, System.String timeZone, ASC.Web.Core.Calendars.EventAlertType alertType, System.Collections.Generic.List`1[T] sharingOptions, System.String iCalUrl, System.Int32 isTodo) [0x001d0] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,object)
  at ASC.Api.Impl.ApiHttpHandler.DoProcess (System.Web.HttpContextBase context) [0x002ce] in <2547424aac1c450f8915e6cf1e46e6b1>:0 
2024-04-10 09:57:55,139 WARN [4229] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 09:57:55,143 ERROR [4229] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=34089 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 09:57:55,175 WARN [4206] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 09:57:55,175 ERROR [4206] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=34089&__=34089 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 09:57:55,227 WARN [5018] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 09:57:55,227 ERROR [5018] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=34089&__=34089&__=34089 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 09:57:58,647 ERROR [5018] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/calendar.json - Server error ASC.Common.Radicale.RadicaleException: Network subsystem is down
  at ASC.Common.Radicale.CalDavCalendar.CreateAsync (System.String name, System.String description, System.String backgroundColor, System.Uri uri, System.String userName, System.String authorization) [0x00137] in <af71eb56944f4fed9442e552bab3cf21>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalDavCalendar (System.String name, System.String description, System.String backgroundColor, System.String calDavGuid, System.Uri myUri, System.String currentUserName, System.String email, System.Boolean isSharedCalendar) [0x0011e] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalendar (System.String name, System.String description, System.String textColor, System.String backgroundColor, System.String timeZone, ASC.Web.Core.Calendars.EventAlertType alertType, System.Collections.Generic.List`1[T] sharingOptions, System.String iCalUrl, System.Int32 isTodo) [0x001d0] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,object)
  at ASC.Api.Impl.ApiHttpHandler.DoProcess (System.Web.HttpContextBase context) [0x002ce] in <2547424aac1c450f8915e6cf1e46e6b1>:0 
2024-04-10 09:59:26,008 WARN [5113] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 09:59:26,011 ERROR [5113] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=769594 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 09:59:26,129 WARN [5018] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 09:59:26,129 ERROR [5018] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=769594&__=769594 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 09:59:26,165 WARN [4766] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 09:59:26,165 ERROR [4766] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=769594&__=769594&__=769594 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 10:05:28,187 WARN [5018] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 10:05:28,187 ERROR [5018] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=128691 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 10:05:28,231 WARN [5118] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 10:05:28,231 ERROR [5118] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=128691&__=128691 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 10:05:28,307 WARN [4229] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 10:05:28,307 ERROR [4229] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=128691&__=128691&__=128691 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 10:05:36,151 WARN [5020] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 10:05:36,156 ERROR [5020] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=499514 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 10:05:36,341 WARN [5020] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 10:05:36,341 ERROR [5020] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=499514&__=499514 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 10:05:36,472 WARN [4767] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 10:05:36,472 ERROR [4767] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=499514&__=499514&__=499514 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 10:08:14,233 WARN [5020] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 10:08:14,233 ERROR [5020] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=187094 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 10:08:14,452 WARN [4767] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 10:08:14,452 ERROR [4767] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=187094&__=187094 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 10:08:14,600 WARN [5113] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 10:08:14,600 ERROR [5113] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=187094&__=187094&__=187094 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 10:08:26,428 ERROR [4767] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/calendar.json - Server error ASC.Common.Radicale.RadicaleException: Network subsystem is down
  at ASC.Common.Radicale.CalDavCalendar.CreateAsync (System.String name, System.String description, System.String backgroundColor, System.Uri uri, System.String userName, System.String authorization) [0x00137] in <af71eb56944f4fed9442e552bab3cf21>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalDavCalendar (System.String name, System.String description, System.String backgroundColor, System.String calDavGuid, System.Uri myUri, System.String currentUserName, System.String email, System.Boolean isSharedCalendar) [0x0011e] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalendar (System.String name, System.String description, System.String textColor, System.String backgroundColor, System.String timeZone, ASC.Web.Core.Calendars.EventAlertType alertType, System.Collections.Generic.List`1[T] sharingOptions, System.String iCalUrl, System.Int32 isTodo) [0x001d0] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,object)
  at ASC.Api.Impl.ApiHttpHandler.DoProcess (System.Web.HttpContextBase context) [0x002ce] in <2547424aac1c450f8915e6cf1e46e6b1>:0 
2024-04-10 10:11:57,245 ERROR [5120] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/calendar.json - Server error ASC.Common.Radicale.RadicaleException: Network subsystem is down
  at ASC.Common.Radicale.CalDavCalendar.CreateAsync (System.String name, System.String description, System.String backgroundColor, System.Uri uri, System.String userName, System.String authorization) [0x00137] in <af71eb56944f4fed9442e552bab3cf21>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalDavCalendar (System.String name, System.String description, System.String backgroundColor, System.String calDavGuid, System.Uri myUri, System.String currentUserName, System.String email, System.Boolean isSharedCalendar) [0x0011e] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalendar (System.String name, System.String description, System.String textColor, System.String backgroundColor, System.String timeZone, ASC.Web.Core.Calendars.EventAlertType alertType, System.Collections.Generic.List`1[T] sharingOptions, System.String iCalUrl, System.Int32 isTodo) [0x001d0] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,object)
  at ASC.Api.Impl.ApiHttpHandler.DoProcess (System.Web.HttpContextBase context) [0x002ce] in <2547424aac1c450f8915e6cf1e46e6b1>:0 
2024-04-10 13:49:52,401 ERROR [5018] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/calendar.json - Server error ASC.Common.Radicale.RadicaleException: Network subsystem is down
  at ASC.Common.Radicale.CalDavCalendar.CreateAsync (System.String name, System.String description, System.String backgroundColor, System.Uri uri, System.String userName, System.String authorization) [0x00137] in <af71eb56944f4fed9442e552bab3cf21>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalDavCalendar (System.String name, System.String description, System.String backgroundColor, System.String calDavGuid, System.Uri myUri, System.String currentUserName, System.String email, System.Boolean isSharedCalendar) [0x0011e] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalendar (System.String name, System.String description, System.String textColor, System.String backgroundColor, System.String timeZone, ASC.Web.Core.Calendars.EventAlertType alertType, System.Collections.Generic.List`1[T] sharingOptions, System.String iCalUrl, System.Int32 isTodo) [0x001d0] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,object)
  at ASC.Api.Impl.ApiHttpHandler.DoProcess (System.Web.HttpContextBase context) [0x002ce] in <2547424aac1c450f8915e6cf1e46e6b1>:0 
2024-04-10 13:52:09,123 ERROR [4767] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/files/docservice.json?__=334368 - Server error System.Exception: Converter url: download
  at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.CheckDocServiceUrl () [0x000d9] in <f96217b16e4344cb8a146d1767deef1f>:0 
  at ASC.Api.Documents.DocumentsApi.CheckDocServiceUrl (System.String docServiceUrl, System.String docServiceUrlInternal, System.String docServiceUrlPortal) [0x00066] in <e4700013d7a54a13872232b5214da8ef>:0 
  at (wrapper managed-to-native) System.Reflection.RuntimeMethodInfo.InternalInvoke(System.Reflection.RuntimeMethodInfo,object,object[],System.Exception&)
  at System.Reflection.RuntimeMethodInfo.Invoke (System.Object obj, System.Reflection.BindingFlags invokeAttr, System.Reflection.Binder binder, System.Object[] parameters, System.Globalization.CultureInfo culture) [0x0006a] in <f2b3ab7dfff746f594d2ef5b16ec3c90>:0 
2024-04-10 13:52:49,891 ERROR [5261] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/files/docservice.json?__=770468 - Server error System.Exception: Healthcheck url: The remote server returned an error: (404) Not Found.
  at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.CheckDocServiceUrl () [0x00046] in <f96217b16e4344cb8a146d1767deef1f>:0 
  at ASC.Api.Documents.DocumentsApi.CheckDocServiceUrl (System.String docServiceUrl, System.String docServiceUrlInternal, System.String docServiceUrlPortal) [0x00066] in <e4700013d7a54a13872232b5214da8ef>:0 
  at (wrapper managed-to-native) System.Reflection.RuntimeMethodInfo.InternalInvoke(System.Reflection.RuntimeMethodInfo,object,object[],System.Exception&)
  at System.Reflection.RuntimeMethodInfo.Invoke (System.Object obj, System.Reflection.BindingFlags invokeAttr, System.Reflection.Binder binder, System.Object[] parameters, System.Globalization.CultureInfo culture) [0x0006a] in <f2b3ab7dfff746f594d2ef5b16ec3c90>:0 
2024-04-10 13:52:59,010 ERROR [5261] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/files/docservice.json?__=475316 - Server error System.Exception: Healthcheck url: The remote server returned an error: (404) Not Found.
  at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.CheckDocServiceUrl () [0x00046] in <f96217b16e4344cb8a146d1767deef1f>:0 
  at ASC.Api.Documents.DocumentsApi.CheckDocServiceUrl (System.String docServiceUrl, System.String docServiceUrlInternal, System.String docServiceUrlPortal) [0x00066] in <e4700013d7a54a13872232b5214da8ef>:0 
  at (wrapper managed-to-native) System.Reflection.RuntimeMethodInfo.InternalInvoke(System.Reflection.RuntimeMethodInfo,object,object[],System.Exception&)
  at System.Reflection.RuntimeMethodInfo.Invoke (System.Object obj, System.Reflection.BindingFlags invokeAttr, System.Reflection.Binder binder, System.Object[] parameters, System.Globalization.CultureInfo culture) [0x0006a] in <f2b3ab7dfff746f594d2ef5b16ec3c90>:0 
2024-04-10 13:53:07,566 ERROR [5019] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/files/docservice.json?__=308752 - Server error System.Exception: Healthcheck url: The remote server returned an error: (404) Not Found.
  at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.CheckDocServiceUrl () [0x00046] in <f96217b16e4344cb8a146d1767deef1f>:0 
  at ASC.Api.Documents.DocumentsApi.CheckDocServiceUrl (System.String docServiceUrl, System.String docServiceUrlInternal, System.String docServiceUrlPortal) [0x00066] in <e4700013d7a54a13872232b5214da8ef>:0 
  at (wrapper managed-to-native) System.Reflection.RuntimeMethodInfo.InternalInvoke(System.Reflection.RuntimeMethodInfo,object,object[],System.Exception&)
  at System.Reflection.RuntimeMethodInfo.Invoke (System.Object obj, System.Reflection.BindingFlags invokeAttr, System.Reflection.Binder binder, System.Object[] parameters, System.Globalization.CultureInfo culture) [0x0006a] in <f2b3ab7dfff746f594d2ef5b16ec3c90>:0 
2024-04-10 13:53:20,930 ERROR [5118] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/files/docservice.json?__=688189 - Server error System.Exception: Healthcheck url: The remote server returned an error: (404) Not Found.
  at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.CheckDocServiceUrl () [0x00046] in <f96217b16e4344cb8a146d1767deef1f>:0 
  at ASC.Api.Documents.DocumentsApi.CheckDocServiceUrl (System.String docServiceUrl, System.String docServiceUrlInternal, System.String docServiceUrlPortal) [0x00066] in <e4700013d7a54a13872232b5214da8ef>:0 
  at (wrapper managed-to-native) System.Reflection.RuntimeMethodInfo.InternalInvoke(System.Reflection.RuntimeMethodInfo,object,object[],System.Exception&)
  at System.Reflection.RuntimeMethodInfo.Invoke (System.Object obj, System.Reflection.BindingFlags invokeAttr, System.Reflection.Binder binder, System.Object[] parameters, System.Globalization.CultureInfo culture) [0x0006a] in <f2b3ab7dfff746f594d2ef5b16ec3c90>:0 
2024-04-10 13:55:15,684 WARN [5261] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 13:55:15,684 ERROR [5261] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=140563 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 13:55:15,755 WARN [5019] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 13:55:15,755 ERROR [5019] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=140563&__=140563 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 13:55:15,799 WARN [5261] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 13:55:15,799 ERROR [5261] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=140563&__=140563&__=140563 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 13:55:18,659 ERROR [5261] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/calendar.json - Server error ASC.Common.Radicale.RadicaleException: Network subsystem is down
  at ASC.Common.Radicale.CalDavCalendar.CreateAsync (System.String name, System.String description, System.String backgroundColor, System.Uri uri, System.String userName, System.String authorization) [0x00137] in <af71eb56944f4fed9442e552bab3cf21>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalDavCalendar (System.String name, System.String description, System.String backgroundColor, System.String calDavGuid, System.Uri myUri, System.String currentUserName, System.String email, System.Boolean isSharedCalendar) [0x0011e] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalendar (System.String name, System.String description, System.String textColor, System.String backgroundColor, System.String timeZone, ASC.Web.Core.Calendars.EventAlertType alertType, System.Collections.Generic.List`1[T] sharingOptions, System.String iCalUrl, System.Int32 isTodo) [0x001d0] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,object)
  at ASC.Api.Impl.ApiHttpHandler.DoProcess (System.Web.HttpContextBase context) [0x002ce] in <2547424aac1c450f8915e6cf1e46e6b1>:0 
2024-04-10 13:55:21,547 WARN [5262] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 13:55:21,547 ERROR [5262] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=560175 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 13:55:21,595 WARN [5262] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 13:55:21,595 ERROR [5262] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=560175&__=560175 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 13:55:21,660 WARN [4766] ASC.Api.ApiSetup - Product mail denied for user Sergio Robles 
2024-04-10 13:55:21,660 ERROR [4766] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/mail/accounts.json?__=560175&__=560175&__=560175 - Server error System.Web.HttpException (0x80004005): Forbidden
2024-04-10 13:55:29,184 ERROR [5116] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/calendar.json - Server error ASC.Common.Radicale.RadicaleException: Network subsystem is down
  at ASC.Common.Radicale.CalDavCalendar.CreateAsync (System.String name, System.String description, System.String backgroundColor, System.Uri uri, System.String userName, System.String authorization) [0x00137] in <af71eb56944f4fed9442e552bab3cf21>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalDavCalendar (System.String name, System.String description, System.String backgroundColor, System.String calDavGuid, System.Uri myUri, System.String currentUserName, System.String email, System.Boolean isSharedCalendar) [0x0011e] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalendar (System.String name, System.String description, System.String textColor, System.String backgroundColor, System.String timeZone, ASC.Web.Core.Calendars.EventAlertType alertType, System.Collections.Generic.List`1[T] sharingOptions, System.String iCalUrl, System.Int32 isTodo) [0x001d0] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,object)
  at ASC.Api.Impl.ApiHttpHandler.DoProcess (System.Web.HttpContextBase context) [0x002ce] in <2547424aac1c450f8915e6cf1e46e6b1>:0 
2024-04-10 13:55:50,285 ERROR [4229] ASC.Api.ApiSetup - method error: http://172.18.0.6/api/2.0/calendar.json - Server error ASC.Common.Radicale.RadicaleException: Network subsystem is down
  at ASC.Common.Radicale.CalDavCalendar.CreateAsync (System.String name, System.String description, System.String backgroundColor, System.Uri uri, System.String userName, System.String authorization) [0x00137] in <af71eb56944f4fed9442e552bab3cf21>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalDavCalendar (System.String name, System.String description, System.String backgroundColor, System.String calDavGuid, System.Uri myUri, System.String currentUserName, System.String email, System.Boolean isSharedCalendar) [0x0011e] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at ASC.Api.Calendar.CalendarApi.CreateCalendar (System.String name, System.String description, System.String textColor, System.String backgroundColor, System.String timeZone, ASC.Web.Core.Calendars.EventAlertType alertType, System.Collections.Generic.List`1[T] sharingOptions, System.String iCalUrl, System.Int32 isTodo) [0x001d0] in <29ddef64476f48bdaf6edf4868b1f69e>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,object)
  at System.Dynamic.UpdateDelegates.UpdateAndExecute1[T0,TRet] (System.Runtime.CompilerServices.CallSite site, T0 arg0) [0x00035] in <7bb3b9b46f014210b38257ba21db03a8>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,object)
  at ASC.Api.Impl.ApiHttpHandler.DoProcess (System.Web.HttpContextBase context) [0x002ce] in <2547424aac1c450f8915e6cf1e46e6b1>:0

Nikolas · 12 April 2024 09:29

@ssergiio
It’s possible that the issue lies with the headers.

Could you please provide your reverse proxy configuration?
Also, could you please share the result of accessing the following link:
http://your-domain/caldav/
http://your-ip/caldav/

ssergiio · 12 April 2024 09:58

Hi @Nikolas ,

At the time of writing the post I had in my local DNSs the domain pointed to the private IP of the OnlyOffice server so there wasn’t any reverse proxy on top, the issue occurs even without reverse proxying the server. BTW here’s the Nginx Proxy Manager config I was using (WebSocket support is enabled too on the GUI):

proxy_set_header X-Forwarded-Proto $scheme;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Host $host;
server_tokens off;
ssl_verify_client off;
add_header X-Content-Type-Options nosniff;

Accessing http://your-domain/caldav/ redirects me to http://your-domain/caldav/.web and shows:

Radicale works!

Accesing http://your-ip/caldav/ same behaviour as with the domain, redirects to http://your-ip/caldav/.web and shows:

Radicale works!

Nikolas · 15 April 2024 11:33

Hi @ssergiio
When adding to the hosts file in the community-server container, does the issue recur?

Run the command:
docker exec -it onlyoffice-community-server nano /etc/hosts
Example:
127.0.0.1 your-site.com

ssergiio · 19 April 2024 11:50

Hi @Nikolas ,

I was told by the support team that Workspace is gonna be deprecated very soon and that using DocSpace would be a better choice. So I dropped Workspace and installed DocSpace, but another time I’m facing a strange behaviour. I’ll try my best to explain:

If I access DocSpace from my local network with my local DNS pointing to the nginx reverse proxy everything works fine. Document editor opens extremely fast and all works wonders. But if I try to do so on another local network (so external connection) Document editor hangs on this state for like 30-120s and finally loads the Document:

It normally finally loads but sometimes not even that, hangs on that state.

Nginx config:

proxy_set_header X-Forwarded-Proto $forward_scheme;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Host $host;
server_tokens off;
ssl_verify_client off;
add_header X-Content-Type-Options nosniff;
ssl_protocols  TLSv1 TLSv1.1 TLSv1.2;
ssl_prefer_server_ciphers   on;
proxy_set_header Connection $http_upgrade;
 root /usr/share/nginx/html;

Thanks in advance

Nikolas · 24 April 2024 12:17

Hi @ssergiio,

The discontinuation of WorkSpace support only affected SaaS solutions. Self-hosted solutions will still be available.

Did you install DocSpace using Docker?
What DNS server is specified in the Docker settings?
You mentioned that when trying to use DocSpace in an external network, the document editor hangs for about 30-120 seconds and then loads. It’s possible that the issue is related to DNS or reverse proxy.
Please check the Network tab in the browser developer tools, it seems that some connection is taking up all this time.
Have you modified the Docs integration settings on the DocSpace integration page?
When accessing the portal from both internal and external networks, are you using the same domain name?
How is your network configured?