I am currently facing a problem while attempting to download a PDF file that was converted from a DOCX using the OnlyOffice Conversion API. Every time I try to download the file, I encounter a 403 error. Upon examining the logs, I came across the following error message:
":UNABLE_TO_VERIFY_LEAF_SIGNATURE;connect:undefined Error: unable to verify the first certificate."
In my search for a solution, I stumbled upon this forum thread: Download failed... 403 forbidden - #3 by FelixFuernhammer, which addresses the exact same issue. I followed the suggestions mentioned in the thread, and as a result, I no longer have any logs related to the error. However, despite these efforts, the problem still persists.
I would greatly appreciate any insights or suggestions that could help resolve this issue.
Thank you in advance for your support and expertise.
Please let us know version and installation type of Document Server. Also, describe how the conversion request is sent and the response that you receive for better understanding.
Thank you for responding to my message. Here is the information you requested:
Installation type: ONLYOFFICE Docs Developer Edition
Regarding the way the conversion request is sent and the response I receive, I have provided a screenshot .
To download it via link in the browser please try next:
- Copy the link and paste it to the search bar;
amp; but leave the
& sign from the link (POSTMAN highlights these pieces);
- Press Enter to download the file.
Here is an example of the link:
…/cache/files/data/conv_pdf/output.pdf/Document.pdf?md5=N_8j8U5mo28Wtp7ujWdLAg& expires=1689591812& filename=Document.pdf
After removal of
Hope it helps.
Yes, it works! Thank you!
I had the same issue , It works thanks!. But why amp is used in link?
As far as I know, this is how ampersand (
&) symbol is encoded and it results in being replaced with